Call Center Specialist CSR - BCS Program
About The Position
Customer Service Representative (BCS) is an onsite position that offers a consistent weekday schedule, Monday through Friday, 8:00 AM to 4:30 PM, with weekends off. This role is for a caring and empathetic customer service professional who enjoys helping people through challenging situations, listening, solving problems, and providing meaningful support. As a Customer Service Representative (BCS), you will serve as the first point of contact for individuals seeking assistance with important social service programs. Every call is an opportunity to provide guidance, answer questions, and deliver exceptional customer care with professionalism, patience, and empathy. Your ability to actively listen, communicate clearly, and resolve concerns efficiently will help ensure every caller receives the support they deserve. Outstanding attendance and reliability are essential for success in this role.
Requirements
- Exceptional customer service skills
- Strong active listening and communication abilities
- Compassion, patience, and empathy
- Excellent problem-solving and conflict resolution skills
- Strong attention to detail and documentation accuracy
- Ability to multitask while navigating multiple computer applications
- Confidence working in a structured, high-volume call center environment
- Dependable attendance and punctuality
- High School Diploma or GED required
- Minimum of 6 months of call center experience OR Associate degree (or higher) may substitute for the required call center experience
- Must be at least 18 years of age
- Ability to pass a 30 WPM typing test
Responsibilities
- Answer high-volume inbound calls from program applicants and recipients.
- Provide accurate information regarding social service programs and benefits.
- Document all customer interactions thoroughly and accurately.
- Follow established scripts, policies, and procedures.
- Research questions and resolve issues while maintaining quality standards.
- Demonstrate compassion and empathy when assisting callers in difficult situations.
- Handle confidential and sensitive information with professionalism.
- Identify trends in customer inquiries and communicate them to leadership.
- Meet and exceed daily goals for customer service, call quality, and productivity.
Benefits
- Competitive pay of $21.00 per hour
- Paid training
- Monday through Friday schedule
- No nights or weekends
- Supportive team environment
- Meaningful work helping individuals access important community resources
- Opportunity to build valuable customer service experience
- Health insurance plans for active candidates on assignment, including: Medical, dental, and vision coverage
- Life and disability insurance
- Additional voluntary benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
