Customer Care Associate - Remote (Night Shift)
About The Position
ihateironing is an award-winning, fast-growing, and innovative company dedicated to making busy people's lives easier by providing a laundry and dry cleaning service. Customer care is a critical aspect of our business, and this role is integral to ensuring a consistently excellent customer experience. We are seeking talented Customer Care Associates to join our growing team, welcoming applications from individuals at various stages of their customer service careers. A mandatory three-week training period in London will be provided, with travel and accommodation covered.
Requirements
- Two year's minimum previous customer care experience
- Excellent attention to detail
- Well organised and punctual
- A team player
- Honesty and professionalism in everything you do
- Ability to think on your feet and use your own initiative
Nice To Haves
- Working hard and additional hours and weekends when required
Responsibilities
- Dealing with 50+ calls on a daily basis
- Troubleshooting issues that may arise
- Handling customer complaints and providing appropriate solutions
- Liaising with dry cleaners and drivers to enable them to provide continued great service to our customers
Benefits
- Competitive salary
- Fully remote role
- £20 monthly health and fitness subsidy
- Eligible for a discretionary annual company bonus of up to £2,000
- Company pension
- Paid accommodation for 3 weeks training in London
- Subsidised laundry and dry cleaning
- Opportunity for progression
- Great working environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
