Remote Customer Care Specialist

Burjline Builders • Washington, DC

23h • $28 - $38 • Remote

About The Position

Horizon NJ Health is seeking a dedicated and empathetic Remote Customer Care Specialist to join our team on a Full-Time basis. As a leading healthcare organisation in New Jersey, we are committed to improving access to quality healthcare for low-income individuals and families, primarily serving Medicaid recipients. This role is crucial to our mission of enhancing the health and well-being of the communities we serve. The successful candidate will be the first point of contact for our members, providing exceptional support and guidance with professionalism and compassion. This is a fully remote position, offering a competitive hourly rate of $28 - $38 USD per hour.

Requirements

• Proven experience in a customer service or customer care role, preferably within a remote environment.
• Exceptional communication and interpersonal skills, with the ability to convey complex information clearly and compassionately.
• Strong problem-solving skills and a high level of attention to detail.
• A patient and professional demeanour, particularly when handling sensitive situations.
• Proficiency in using CRM software and the Microsoft Office Suite.
• The ability to work independently and manage time effectively in a remote setting.

Nice To Haves

• Experience in the healthcare or managed care industry is highly desirable.
• A working knowledge of Medicaid or similar publicly-funded health programmes would be a significant advantage.

Responsibilities

• Serve as the primary point of contact for member enquiries via phone, email, and other communication channels.
• Provide accurate and comprehensive information regarding benefits, eligibility, claims, and available healthcare services.
• Assist members in navigating our services, including preventive care, wellness programmes, and support for mental health and substance use issues.
• Resolve member concerns and complaints efficiently and with a high degree of empathy, escalating complex issues when necessary.
• Maintain detailed and accurate records of all member interactions within our customer relationship management (CRM) system.
• Collaborate with internal departments to ensure seamless service delivery and resolution of member needs.
• Uphold strict confidentiality and adhere to all data protection policies to safeguard member information.
• Stay informed about company policies, procedures, and service offerings to provide up-to-date information to members.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed