Customer Care Associate II (USABlueBook) - Waukegan, IL

HD Supply • Waukegan, IL

6d • Hybrid

About The Position

Provide customer service by responding to inquiries regarding product selection, services and issues. Associates will be responsible for knowledge on 20,000 products and 3 catalogues. This position is remote but requires the associate to be within driving distance of Waukegan, IL, and may require onsite or hybrid work as needed.

Requirements

• HS Diploma or GED strongly preferred.
• Generally 2-5 years of experience in area of responsibility.
• Knowledge on 20,000 products and 3 catalogues.

Nice To Haves

• Previous customer service experience.
• Bilingual in English and Spanish.

Responsibilities

• Responds to customer order and quotation requests received via the telephone, e-mail, written, and faxed correspondence within the department service goals.
• Resolves customer issues including issuance of credit concessions.
• Performs necessary follow-up to ensure customer service expectations are met.
• Builds relationships if assigned a specific customer base.
• Facilitates profitable growth and the sales process by adherence to department incentive and initiative programs.
• Researches and suggests alternative products to customers.
• Provides representation of products, increasing sales wherever appropriate or as requested.
• Uses computerized system for tracking, information gathering, and/or troubleshooting.
• Utilizes in-depth product knowledge to answer more specialized product calls.
• May be responsible for outbound calls to vendors.
• Selects correct processes from clearly prescribed rules, past practices or instruction.
• Seeks advice and guidance on non-routine or problem areas from supervisor.
• Understands and supports compliance issues if required for assigned customer base.

Benefits

• Medical (with Prescription drug coverage)
• dental
• vision plans
• Health care and Dependent Care FSA (as applicable)
• 401(K) with company match
• Paid Holiday, Vacation, Personal Time, and Wellness Day
• Paid Sick Time
• Life and Accidental Death & Dismemberment Insurance
• Short and Long-term Disability Insurance
• Critical Illness Insurance
• Accident Insurance
• Whole Life insurance
• Commuter Benefits
• Tuition Reimbursement
• Employee Assistance Program
• Adoption and Surrogacy Assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED