Customer Care Associate II - USABlueBook- Atlanta, GA
About The Position
Provide customer service by responding to inquiries regarding product selection, services and issues. Associates will be responsible for knowledge on 20,000 products and 3 catalogues. HD Supply is one of the largest industrial distributors in North America, enabling customer success by consistently delivering what they need, where and when they need it. With over 80 years of experience, HD Supply supports customers with leadership positions in maintenance, repair and operations (MRO). With 44 distribution centers across 25 states and two Canadian provinces, HD Supply offers approximately 200,000 SKUs of high-quality, name-brand and proprietary products. They also provide industry-leading, value-add services including localized jobsite delivery, will-call and direct-ship options, diversified logistics and innovative solutions.
Requirements
- HS Diploma or GED strongly preferred.
- Generally 2-5 years of experience in area of responsibility.
- Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, and techniques.
- Work typically involves regular review of output by a senior coworker or supervisor.
Nice To Haves
- Previous customer service experience.
- Bilingual in English and Spanish.
Responsibilities
- Responds to customer order and quotation requests received via the telephone, e-mail, written, and faxed correspondence within the department service goals.
- Resolves customer issues including issuance of credit concessions.
- Performs necessary follow-up to ensure customer service expectations are met.
- Builds relationships if assigned a specific customer base.
- Facilitates profitable growth and the sales process by adherence to department incentive and initiative programs.
- Researches and suggests alternative products to customers.
- Provides representation of products, increasing sales wherever appropriate or as requested.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Utilizes in-depth product knowledge to answer more specialized product calls.
- May be responsible for outbound calls to vendors.
- Selects correct processes from clearly prescribed rules, past practices or instruction.
- Seeks advice and guidance on non-routine or problem areas from supervisor.
- Understands and supports compliance issues if required for assigned customer base.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
