Customer Care Associate II (USA BlueBook) - Waukegan, IL
About The Position
USABlueBook is the recognized source of products and technical support for professional water and wastewater operators. As the company founded by utility operators, for utility operators. It is our goal to remain the industry’s top technical and customer service leader. USABlueBook ( www.usabluebook.com ) is a division of HD Supply. More About USABlueBook USABlueBook was founded in 1991 when a certified operator, realizing there was no single-source supplier to meet all of this product needs, decided to start a company that would do just that. It was his dedication to providing exceptional service and support to water and wastewater operators everywhere that made USABlueBook what it is today. As we continue to expand, our main goal stays the same - to make sure that all of our customers “Get the Best Treatment!” Position Remote (Onsite/hybrid when/as needed). Need to be within driving distance of Waukegan. Provide customer service by responding to inquiries regarding product selection, services and issues. Associates will be responsible for knowledge on 20,000 products and 3 catalogues.
Requirements
- Must be eighteen years of age
- Must pass the Drug Test
- Must pass the Background Check
- Must pass pre-employment tests if applicable
- HS Diploma or GED, strongly preferred.
- Specialized skills training/certification may be required.
- Generally 2 - 5 years of experience in area of responsibility.
Nice To Haves
- Ability to multitask smoothly and efficiently.
- Previous Customer Service experience.
- Industry product knowledge.
- Passion for customers and delivering top quality customer service.
- Ability to learn both independently and in group settings.
- Ability to work in a fast paced environment
- Basic level knowledge of Microsoft Office tools: Excel, Word and Outlook.
Responsibilities
- Responds to customer order and quotation requests received via the telephone, e-mail, written, and faxed correspondence within the department service goals.
- Performs necessary follow-up to ensure customer service expectations are met.
- Builds relationships if assigned a specific customer base.
- Researches and suggests alternative products to customers.
- Provides representation of products, increasing sales wherever appropriate or as requested.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Resolves customer issues including issuance of credit concessions.
- Utilizes in-depth product knowledge to answer more specialized product calls.
- May be responsible for outbound calls to vendors.
- Selects correct processes from clearly prescribed rules, past practices or instruction.
- Seeks advice and guidance on non-routine or problem areas from supervisor.
- Deviations from the norm are cleared by the supervisor.
- Understands and supports compliance issues if required for assigned customer base.
Benefits
- Medical (with Prescription drug coverage), dental, and vision plans
- Health care and Dependent Care FSA (as applicable)
- 401(K) with company match
- Paid Holiday, Vacation, Personal Time, and Wellness Day
- Paid Sick Time
- Life and Accidental Death & Dismemberment Insurance
- Short and Long-term Disability Insurance
- Critical Illness Insurance
- Accident Insurance
- Whole Life insurance
- Commuter Benefits
- Tuition Reimbursement
- Employee Assistance Program
- Adoption and Surrogacy Assistance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
