Customer Care Associate - GROWMARK, Inc. - Bloomington, IL

GROWMARK, Inc.•Bloomington, IL

1d•$60,100 - $82,663•Onsite

About The Position

The Customer Care Associate provides a positive customer experience and fosters relationships that support brand loyalty. Responsible for customer service functions pertaining to price and product availability inquiries, invoice corrections, invoice disputes, and incident reports.

Requirements

Normally requires a college degree in a business-related field or equivalent.
Exceptional ability to communicate and foster positive business relationships
Accountability and personal organization are essential.
Demonstrates essential abilities including business knowledge, collaboration, communication, customer focus, decision making, and skill development.
Proven professional communication, interpersonal, persuasion, and customer service skills.
Proven computer skills and the ability to use the computer to enhance business processes.
Ability and willingness to participate in required training that may include education on GROWMARK's policies and procedures and additional training as it relates to the requirements of the position.
Ability to work hours considered outside a normal workday during busy and peak seasons.
Must have and maintain a valid driver's license and satisfactory driving record.
Must have the ability to travel independently and overnight as necessary.
Must have the ability to acquire and maintain a United States Passport.

Responsibilities

Serves as the primary customer service contact for customers and member cooperatives to increase customer service quality from contracting to order to invoice.
Maintains a basic understanding of products and services offered by the assigned division, answers customer inquiries, and ensures timely resolution to questions from other stakeholders.
Ensures that customer requests are completed in a timely, professional, accurate, and responsive manner.
Learn programs and software associated with assigned division's product or service to assist customers.
Prioritizes workflows to maximize customer satisfaction and operational efficiency and creates operational metrics by using and implementing ServiceNow.
Communicates with all functional areas when issues arise with members/customers. Assists in developing resolutions and service strategies for each member.
Coordinates and maintains customer accounts, contacts, and location information data within the company's operating systems.
Coordinates with the Customer Care team to ensure on-call assistance is available to customers during busy seasons.
Prepares sales, purchases, inventory, and other reports as requested.
Follows GROWMARK's Code of Conduct and Corporate Compliance Program, Environmental Health and Safety, OSHA and DOT policies and procedures, as they apply.
Performs all other duties as assigned.
Responsible for encouraging, supporting, and promoting innovative practices, ideas, and technologies within the team.