Customer Care Associate I (USABlueBook) - Atlanta, GA

HD Supply•Tucker, GA

46d•$18 - $18•Onsite

About The Position

USABlueBook, a division of HD SUPPLY, provides products and technical support for professional water and wastewater operators. The Customer Care Associate I provides customer service by responding to inquiries about product selection, services, and issues. Associates are responsible for learning about 20,000 products and three catalogues. The role is located at 3400 Cumberland Blvd SE, Atlanta, GA 30339, and is scheduled Monday through Friday from 8:30 a.m. to 5:00 p.m., with weekends off. Pay is $17.50–$18 per hour, depending on experience. The work is performed indoors in a comfortable setting, primarily sitting, with frequent opportunity to move around and rare need to move or lift light articles. No travel is required.

Requirements

Proficiency with Microsoft Outlook, Word, and Excel.
Ability to pass a background check and drug test.
High school diploma or GED is strongly preferred.
0–2 years of experience in the area of responsibility.

Nice To Haves

High-volume call-center experience.

Responsibilities

Respond to customer order and quotation requests received by telephone, email, written correspondence, and fax within department service goals.
Follow up as needed to ensure customer service expectations are met.
Support profitable growth and the sales process by adhering to department incentive and initiative programs.
Research and suggest alternative products to customers, represent products, and increase sales when appropriate or requested.
Use computerized systems for tracking, information gathering, and troubleshooting.
Resolve customer issues, including issuing credit concessions.
Refer complex, non-standard problems to a supervisor.