Customer Care Associate

OneDegree, a new generation InsurTech company, is seeking a Customer Care Associate to act as a brand ambassador by assisting and resolving customer inquiries on various communication channels. The ideal candidate will be customer-centric, solution-oriented, and possess excellent communication skills in both English and Chinese. The role will involve actively listening to customers, resolving difficult situations, and providing information to resolve problems. The company offers medical benefits, 20 days of annual leave, and opportunities for growth and development.

• Communicating with customers through various channels including social media, email, live chat and phone calls
• Actively listening to customers and maintaining a friendly, positive, professional attitude
• Resolving difficult situations with creativity, tact, and diplomacy
• Providing information for customers to resolve their problems
• Setting up processes for assembling customers feedback and liaising with key internal partners to improve company’s products
• Helping with writing educational content and FAQ sections
• Providing cross-team supports for example Claims, Policy Admin, Account Management and Product Development
• All other duties or projects as assigned

• Communicate with customers through various channels including social media, email, live chat and phone calls
• Actively listen to customers and maintain a friendly, positive, professional attitude
• Resolve difficult situations with creativity, tact, and diplomacy
• Provide information for customers to resolve their problems
• Set up processes for assembling customers feedback and liaising with key internal partners to improve company’s products
• Help with writing educational content and FAQ sections
• Provide cross-team supports for example Claims, Policy Admin, Account Management and Product Development
• High school certification or above, bachelor’s degree is a plus. Fresh graduates are also welcome
• Experience with general insurance industry is preferred
• IIQE Paper 1 and 2 Certificates are required
• Passion for providing Customer Service (empathy, patience, friendliness, positive attitude, proactivity)
• Excellent communication in verbal and written form (Both English and Chinese)
• Excellent typing skills in both English and Traditional Chinese
• Excellent organisation and time management skills
• Ability to navigate through multiple computer applications with speed and accuracy
• Ability to work independently, take direction, and prioritize accordingly
• Ability to work cross-functionally in a fast-paced environment
• Highly self-motivated, organized, and a team player
• Willingness and ability to operate in a team environment
• No selling or cold / warm calls are required
• 5 days work per week, 8 hours shift per day
• Rotating roster between 10AM to 12AM
• Weekend and public holiday shift required
• 20 days annual leave
• Medical benefits