Customer Care Agent
About The Position
A Varsity Spirit Customer Care Agent is an energetic and team-oriented individual who enjoys working in a fast-paced environment. This role involves processing customer calls with an EPIC APPROACH (Etiquette, Proper procedure, Initiates problem solving, and Closure/follow up), utilizing a team approach to ensure customer needs are met regarding products and services. The agent will also be responsible for mailing out catalogs and swatches daily, answering customer service emails, and participating in special projects. Proficiency in keyboarding, multitasking in a fast-paced environment, and cross-training with accounting and sales support are essential. Reception coverage is also a duty.
Requirements
- Maintain a positive, encouraging attitude at all times.
- Excellent verbal and written communication.
- Task-oriented and self-motivated
- Proficient keyboarding skill.
- Ability to multitask in a high pace environment.
- Contact Center Management (phone system)
- Salesforce (CRM)
- OMS (Order Management System)
- AS400
- JDEdwards
- Microsoft Office (Excel, Word, etc.)
- Associates Degree in Public Relations, Marketing, or English or equivalent
- Prior experience demonstrating success in a Customer Service oriented position.
- Prolonged periods of sitting, standing, bending, lifting, kneeling and walking will all occur on a regular basis.
Responsibilities
- Process customer calls with an EPIC APPROACH: Etiquette at all times, Proper procedure, Initiates problem solving, and Closure/ follow up, depending on the nature of the call.
- Utilize team approach throughout conversation referencing co-working agents, sales force, and other departments, to ensure customer needs are met regarding our product and services we offer to our customer base.
- Mail out catalogs and swatches daily.
- Answer customer service emails
- Special project involvement.
- Proficient keyboarding skill.
- Ability to multitask in a high pace environment.
- Cross training with accounting and sales support.
- Reception coverage
Benefits
- Comprehensive Health Care Benefits
- HSA Employer Contribution/ FSA Opportunities
- Wellbeing Program
- 401(k) plan with company matching
- Company paid Life, AD&D, and Short-Term Disability
- Generous My Time Off & Paid Holidays
- Varsity Brands Ownership Program
- Employee Resource Groups
- Access to Financial Coaching and member-owned Credit Union
- St. Jude Partnership & Volunteer Opportunities
- Employee Perks including discounts on personal apparel and equipment!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
