Customer Care Agent

Moses Auto Group•Morgantown, WV

5d•Onsite

About The Position

Moses Auto Group is a growing auto dealer that empowers its employees to provide great service and build long-lasting relationships with its Customers. You will become an expert and link between our Customers and their future vehicle by assisting with inquiries online and over the phone about vehicles and purchasing options. As a Customer Care Agent, you will be the first point of contact for Customers reaching out to our dealership. You will manage inbound and outbound communications (calls, emails, texts) to set appointments, follow up on leads, and maintain excellent customer engagement – all from within our Morgantown showroom.

Requirements

HS Degree, some college preferred
Computer skills: MS Office products
Valid driver’s license

Nice To Haves

No sales experience required.
A drive to help others and/or make a difference in someone’s life
A strong relationship builder with excellent communication and interpersonal skills
A self-motivated, goal-oriented focus

Responsibilities

Generate appointments and market to potential Customers via phone, text and email
Connect new Customers with appropriate Sales Consultant team member
Follow up with Customers and track activity in database

Benefits

SIGN ON BONUS TOTALING $2,500 PAID OUT IN FOLLOWING SCHEDULE: $500 immediately upon hire / $1,000 following 60 days / $1,000 following 90 days
Average hourly pay ranging from $24.00 to $26.00/hour
90 days of $18.00/hour training pay provided with guaranteed wages
Comprehensive new hire training plan.
Continuous learning and development throughout your career with opportunities for advancement.
Five-day work week with average of 40-45 hours per week
Uncapped, variable pay opportunity
Medical, Dental, Vision, Paid Time Off, Employee Assistance Program
401k Retirement with Company Match
Employee purchase discounts on parts, labor and vehicles