Customer Care Agent
About The Position
Moses Auto Group is a growing auto dealer that empowers its employees to provide great service and build long-lasting relationships with its Customers. You will become an expert and link between our Customers and their future vehicle by assisting with inquiries online and over the phone about vehicles and purchasing options. As a Customer Care Agent, you will be the first point of contact for Customers reaching out to our dealership. You will manage inbound and outbound communications (calls, emails, texts) to set appointments, follow up on leads, and maintain excellent customer engagement – all from within our Morgantown showroom.
Requirements
- HS Degree, some college preferred
- MS Office products
- Valid driver’s license
Nice To Haves
- A drive to help others and/or make a difference in someone’s life
- A strong relationship builder with excellent communication and interpersonal skills
- A self-motivated, goal-oriented focus
Responsibilities
- Generate appointments and market to potential Customers via phone, text and email
- Connect new Customers with appropriate Sales Consultant team member
- Follow up with Customers and track activity in database
Benefits
- Uncapped, variable pay opportunity
- Medical, Dental, Vision, Paid Time Off, Employee Assistance Program
- 401k Retirement with Company Match
- Employee purchase discounts on parts, labor and vehicles
- Sign-on bonus totaling $2,500 paid out in following schedule: $500 immediately upon hire / $1,000 following 60 days / $1,000 following 90 days
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
