Customer Care Agent
About The Position
As a Customer Care Agent, you will play a key role in driving revenue by converting inbound calls into booked vacations and tours. You will engage with guests and prospective owners who have responded to marketing campaigns, using your sales skills to identify their needs, overcome objections, and close bookings. This is an opportunity to showcase your ability to build rapport, create excitement around our vacation offerings, and guide customers toward securing their ideal getaway. Success in this role requires strong sales instincts, confidence on the phone, and a passion for delivering value-driven solutions that enhance the customer experience.
Requirements
- Strong sales instincts.
- Confidence on the phone.
- Passion for delivering value-driven solutions that enhance the customer experience.
Responsibilities
- Convert inbound calls into booked vacations and tours.
- Engage with guests and prospective owners who have responded to marketing campaigns.
- Use sales skills to identify customer needs, overcome objections, and close bookings.
- Build rapport with customers.
- Create excitement around vacation offerings.
- Guide customers toward securing their ideal getaway.
Benefits
- Driven base pay plus monthly performance incentives
- Get your earned pay any time before payday through DailyPay
- Medical, Dental, and Vision benefits starting on Day One
- Generous Vacation Time Off Program and Paid Sick Time
- GO Hilton Discounted hotel rates worldwide
- Tuition reimbursement programs
- Recognition Programs and Rewards
- Internal Growth and Career Pathing
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
