Customer Care Advocate

HARRIS & HARRIS LTD • Coppell, TX

3d • $0 - $15 • Onsite

About The Position

Harris & Harris is hiring full-time Customer Care Advocates to service customers’ toll accounts. The role is onsite at the company’s Coppell, Texas, office. The schedule requires availability Monday through Friday between 7:30 a.m. and 6:30 p.m. Compensation is $15.00 per hour, plus a $5.00 per paid hour premium for this onsite project, including PTO and holiday pay.

Customer Care Advocates set up new accounts, service existing accounts, document account issues, answer billing questions, and help customers find solutions. They are expected to represent clients professionally and ethically, handle difficult customer interactions, accurately record call transactions, and meet performance objectives.

Harris & Harris is a full-service revenue recovery firm founded in 1968 and headquartered in Chicago. It serves the utilities, government, and healthcare markets and has more than 500 employees. The company describes a welcoming culture that celebrates employees’ differences and recognizes their contributions. Its Harris Cares committee guides philanthropic activities and community partnerships.

Requirements

• Excellent phone etiquette and the ability to speak clearly and professionally.
• A friendly and positive approach to difficult situations.
• Ability to remain calm under pressure.
• Ability to type at least 25 words per minute with greater than 85% accuracy.
• Ability to navigate multiple systems and screens.

Nice To Haves

• Experience with debt collections, call center work, or soft sales.

Responsibilities

• Set up new accounts and service existing accounts.
• Document account issues and answer billing questions.
• Assist customers by offering solutions, including when customers are upset.
• Represent clients in a positive, professional, and ethical manner while working to exceed customer and company expectations.
• Identify and escalate priority issues to the leadership team.
• Accurately process and record call transactions.
• Manage call time effectively to meet performance criteria objectives.

Benefits

• Medical, dental, and vision insurance.
• 401(k) with matching.
• Company-paid accident and disability insurance, long-term disability insurance, EAP, and travel assistance.
• Tuition reimbursement.
• Paid time off and wellness days.
• Additional $5.00 per paid hour premium for the onsite project, including PTO and holiday pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed