Customer Care Administrative Coordinator

ACE Hardware•Fort Myers, FL

1d•$18 - $23•Onsite

About The Position

The Customer Care Administrative Coordinator serves as the first point of contact for visitors, employees, and vendors entering the Ace Contact Center in Fort Myers, Florida. This role is responsible for managing front desk operations, coordinating administrative tasks, maintaining security protocols, and supporting the overall efficiency of the center by overseeing supplies, access badges, and facility-related needs.

Requirements

High school diploma or equivalent required
Minimum 1-3 years of experience in a front desk, receptionist, office administration, or customer service role.
Experience handling administrative tasks such as supply ordering, document management, and scheduling.
Basic understanding of office administration, front desk operations, and security procedures.
Familiarity with customer service principles and professional business communication etiquette.
General knowledge of inventory management and ordering processes.
Basic proficiency with Microsoft Office Suite (Outlook, Word, Excel) and ability to learn security or visitor management systems.

Nice To Haves

Associate’s or bachelor’s degree in business administration, office management, or a related field is a plus.
Prior experience managing visitor access, issuing security badges, or working in a corporate or call center environment is a plus.
Familiarity with workplace safety, security protocols, or building management support is beneficial.

Responsibilities

Greet and assist visitors, vendors, and employees entering the contact center, ensuring proper check-in procedures and security compliance.
Issue new employee badges, process badge replacements, and maintain security access records.
Provide general administrative assistance for the contact center, including scheduling, document management, and coordinating building-related activities.
Oversee office and operational supply inventory, place orders as needed, and ensure supplies are stocked and available.
Assist with general building needs, coordinating with maintenance or facilities teams as necessary to maintain an efficient and organized workspace.
Serve as a point of contact for employees and vendors requiring assistance with entry procedures, badge issues, or other front desk-related matters.
Assist in organizing resources, distributing materials, or supporting center-wide initiatives as needed.
Adapt to evolving needs of the contact center, providing additional support as required.

Benefits

Weekly Pay
Incentive opportunities
Generous 401(k) retirement savings plan with a fully vested matching contribution for the first year in addition to quarterly contributions and annual discretionary contribution
Comprehensive health coverage (medical, dental, vision and disability) & life insurance benefits for you and your dependents
Paid Time Off Programs (incl. vacation, paid sick time, holiday pay)
Annual Ace Cares Week
20 hours off work per year to volunteer at an organization of your choice
Opportunities to help Children’s Miracle Network Hospitals and the Ace Helpful Fund through the Ace Foundation
On-site classes
Facilitator-led courses
Generous tuition assistance program
Employee discounts on Ace merchandise (including top brands like Weber, Traeger, Yeti, Craftsman, DeWalt and more), travel, fitness, computers and more
Adoption cost reimbursement
Employee Assistance Program (EAP) – access to free visits to therapists and lawyers, guidance on financial matters, elder and childcare, and assistance with tickets to entertainment events