Customer Care Coordinator

Extendicare•Kitchener, ON

3d•Onsite

About The Position

This is a replacement vacancy. Under the direction of the Operations Manager and reporting to the Supervisors of Coordination, the Customer Care Representative will act as the primary point of contact for clients and field staff. Responsible for providing superior customer service skills as they match clients in need of care to appropriate field staff. This is a Part-Time opportunity. Must be available for an 8-hour shift anytime between 6am to 10pm on weekdays & alternating weekends.

Requirements

Superior Customer service skills are necessary.
Ability to effectively communicate both through oral and written mediums.
Demonstrate compassion, tact and diplomacy when interacting with clients and their families.
Proficient with computers, and I have experience with Microsoft Office products.
Intermediate software skills are required.

Nice To Haves

Completion of post-secondary education is an asset.
One year of administrative or office experience is preferred.
software scheduling experience is also an asset.
Exceptional telephone etiquette.
Can handle stressful and emotionally charged situations while maintaining a high level of customer service.
A good listener, and can communicate well, both written and verbally.
A strong desire to help others through public service.
Experience with multitasking in a busy environment.

Responsibilities

Answering all in-coming calls
Provide one-call service solution where applicable.
Triage the calls to forward to appropriate desk for response.
Provide a compassionate and understanding approach to client concern.
Feel good knowing you are making a difference in the lives of those that we provide care.