Customer Care/Accounts Receivable Supervisor

Southern Glazer’s Wine and Spirits, LLC•Jeffersontown, KY

About The Position

The Supervisor, Accounts Receivable (A/R) on the Customer Accounts Services (CAS) team manages A/R operations, improves processes, and coaches hourly employees to ensure timely and accurate cash application, collections, and account reconciliations. This hands-on, detail-oriented role operates in a high-volume, fast-paced environment and requires leadership and problem-solving skills to drive results while maintaining positive relationships with clients and internal stakeholders. The position supports workflow optimization, efficiency, and the growth of the finance team.

Requirements

High school diploma or equivalency.
One to two years of experience in a lead or supervisory role.
Proficiency in Excel, including pivot tables, VLOOKUP, and data analysis.
Strong knowledge of A/R processes, collections, cash applications, and account reconciliations.
Knowledge of ERP systems such as SAP and other Microsoft Office applications.
Ability to train and develop a team in an evolving environment.
Ability to resolve disputes and improve A/R processes.
Excellent interpersonal, customer service, analytical, and problem-solving skills.
Strong written and verbal communication, presentation, persuasion, and motivation skills.

Responsibilities

Oversee and lead Accounts Receivable operations, including cash application, account reconciliations, collections, and process improvement, to ensure accuracy and timeliness.
Provide leadership, guidance, and timely training to the accounts receivable team.
Address performance issues, coach employees, and support employee development.
Monitor A/R aging reports, resolve disputes, reduce past-due balances, and report on collection performance.
Handle escalated concerns and resolve issues professionally and in a timely manner.
Serve as the primary point of contact for internal customers in Finance, Sales, and Operations.
Ensure workflow tasks are monitored and worked throughout the day.
Communicate effectively with people at all levels of authority.
Collaborate with the management team and agents to foster innovation and inclusion.
Perform other job-related duties as assigned.