Accounts Receivable Supervisor

Orkin LLC • Atlanta, GA

3d • Hybrid

About The Position

The Commercial Accounts Receivable Supervisor is responsible for leading a team of Commercial AR Specialists focused on collections, account resolution, billing support, and customer account management. This role ensures the effective execution of collection strategies, reduction of delinquent receivables, achievement of aging goals, and delivery of exceptional customer service. The Supervisor acts as a coach, mentor, and escalation point for complex customer issues while driving accountability, operational excellence, process improvement, and employee development. This position partners closely with Branch Operations, Region Leadership, Billing, Cash Applications, and National Accounts teams to improve cash flow, reduce aged receivables, and enhance the overall customer experience.

Requirements

• Bachelor's Degree in Business, Accounting, Finance, or equivalent experience.
• 5+ years of Accounts Receivable and Commercial Collections experience.
• 2+ years of leadership or supervisory experience.
• Strong knowledge of AR aging, collections practices, billing processes, and cash application workflows.
• Advanced Microsoft Excel skills.
• Strong analytical and problem-solving abilities.
• Excellent verbal and written communication skills.
• Ability to influence outcomes across multiple business functions.
• Knowledge of AP billing portals (e.g. Coupa, Ariba, etc.)

Nice To Haves

• Experience in large-scale multi-location operations.
• Experience managing remote teams.
• Knowledge of Pest Control practices and related systems.
• Process improvement or Lean experience.

Responsibilities

• Lead, coach, mentor, and develop a team of Commercial Accounts Receivable Specialists.
• Conduct regular one-on-one meetings, performance reviews, and coaching sessions.
• Monitor productivity, quality, customer interactions, and collection effectiveness.
• Establish clear performance expectations and hold team members accountable.
• Support onboarding, training, and professional development initiatives.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Monitor team portfolios and collection activities to ensure timely follow-up on past-due accounts.
• Drive achievement of monthly AR aging reduction goals.
• Review aging reports and identify high-risk accounts requiring intervention.
• Escalate critical collection issues and partner with business leaders on resolution strategies.
• Ensure collection activities are documented accurately and timely.
• Serve as the escalation point for complex customer disputes, billing concerns, unapplied payments, and account discrepancies.
• Partner with branches, sales teams, operations, and customer stakeholders to remove barriers to payment.
• Facilitate account review meetings with internal stakeholders as needed.
• Ensure quick and effective resolution of customer issues impacting collections.
• Ensure adherence to department policies, procedures, and collection standards.
• Monitor workflow distribution and workload balancing across the team.
• Identify opportunities to improve efficiency, reduce manual effort, and strengthen controls.
• Participate in system enhancements, testing efforts, and implementation projects.
• Analyze aging trends, collection performance, DSO movement, and productivity metrics.
• Prepare and present performance updates to management.
• Develop corrective action plans for underperforming portfolios.
• Utilize reporting tools and dashboards to drive informed decisions.
• Partner with Branch Managers, Region Leaders, Cash Applications, and Billing teams.
• Drive resolution of systemic issues impacting collections performance.
• Support strategic initiatives designed to improve cash flow and customer satisfaction.
• Serve as a subject matter expert for Commercial Accounts Receivable operations.

Benefits

• Comprehensive benefits package including medical, dental, vision, maternity & life insurance
• 401(k) plan with company match, employee stock purchase plan
• Employee discounts, tuition reimbursement, dependent scholarship awards
• Paid vacation, holidays, and sick leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level