Customer Business Manager
About The Position
We are looking for a Customer Business Manager, Animal Contract Manufacturing to serve as the primary relationship owner for strategic contract manufacturing customers and drive long-term account growth, retention, and customer satisfaction. This role serves as the primary point of contact for assigned contract manufacturing customers, building trusted partnerships and ensuring a best-in-class customer experience. Working closely with Operations, Planning, Quality, Regulatory, R&D, Commercialization, and Customer Service teams, you will advocate for customer needs, proactively resolve challenges, identify growth opportunities, and strengthen long-term business relationships. The ideal candidate combines strong relationship management skills with commercial acumen and thrives in a collaborative environment where customer success, operational excellence, and business growth intersect. This is a high-impact role with direct influence on customer retention, account growth, customer satisfaction, and long-term business success.
Requirements
- Strong relationship management skills
- Commercial acumen
- Ability to thrive in a collaborative environment
Responsibilities
- Serve as the primary relationship owner for assigned customer accounts
- Develop trusted partnerships with key customer stakeholders and decision-makers
- Conduct regular business reviews and strategic account planning sessions
- Act as the customer's advocate within FoodScience while balancing company objectives and priorities
- Maintain high levels of customer engagement, satisfaction, and retention
- Establish and manage customer account tiers to ensure resources and engagement efforts align with strategic priorities
- Identify opportunities for account growth, product expansion, and additional revenue streams
- Partner with customers to understand future business objectives, product needs, and growth opportunities
- Develop strategic account growth plans for key customers
- Support customer retention initiatives, contract renewals, and long-term partnership development
- Monitor account performance against revenue and growth objectives
- Proactively identify and address customer concerns before they become larger issues
- Coordinate cross-functional resources to support customer success and issue resolution
- Lead discussions regarding forecasts, demand planning, inventory requirements, and future business opportunities
- Provide leadership visibility and escalation support for strategic customer accounts
- Maintain visibility into customer pipelines, forecasts, and future opportunities
- Support pricing discussions, business reviews, and commercial negotiations
- Identify opportunities to introduce additional capabilities, services, and product offerings
- Partner with Business Development teams to ensure successful customer onboarding and transition into long-term account management
- Support customer-specific business initiatives that strengthen partnership value
- Partner closely with Operations, Planning, Quality, Regulatory, R&D, Commercialization, Customer Service, and Sales Coordination teams
- Ensure customer priorities, concerns, and opportunities are effectively communicated throughout the organization
- Participate in customer-specific action plans and continuous improvement initiatives
- Monitor account health, service levels, customer feedback, and overall customer experience
- Drive alignment between customer expectations and operational execution
- Develop a deep understanding of assigned account/prospect business models related to our target categories.
- Co-Develop customer business plans with Director of Sales to achieve annual sales and profit targets as well as manage customer funding within agreed budgets.
- Oversee the spend of accrual funds in order to drive growth.
- Work a team with customer care representatives assigned to support customer and sales activities to deliver agreed objectives.
- Maintain on-going communication with assigned customer or new customers as needed to achieve agreed upon objectives including service level, sales growth, and margin requirements by customer.
- Attend trade shows, conferences and business meetings, virtually (or with overnight travel as allowed by FSC) in order to serve the assigned customers or secure new customers.
- Co-Develop customized sales presentations with Marketing in order to sell all products, brands and customers as assigned.
- Maintain computerized customer sales records within company guidelines.
- Complete company records as required including expense reports, sales forecasts, customer plans, follow-up sales documents, and other documents required as part of the job duties.
Benefits
- 9 paid holidays per year, including your birthday
- One paid week off during our yearly plant shutdown
- Competitive Paid Time Off (PTO) program that starts to accrue immediately
- Health insurance with options for a Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- Life insurance
- Dental
- Vision
- A variety of other additional insurance options to fit your needs
- Employee discounts
- Professional development
- Competitive benefits package
- Good jobs
- Robust social responsibility program that supports programs and organizations that make our community vibrant
- Outstanding service that shines through in every customer interaction
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
