Customer Assistant

Health & Safety Council•Port Lavaca, TX

About The Position

The Customer Assistant supports a company serving the petrochemical and manufacturing industries by proctoring eLearning labs and assisting Safety Instructors with on-site or off-site training. The role also handles trainee registration and check-in/check-out, credential verification, payment processing when needed, and badge issuance. The position requires customer service, attention to testing procedures and security measures, and the ability to learn and follow detailed processes.

Requirements

High school diploma or GED.
Thorough understanding of and ability to use Windows Microsoft Office programs, the Internet, and Windows Explorer.
Basic knowledge of computer hardware.
Willingness to work at different locations if needed by the company.
Ability to administer and coordinate TWIC credentialing requirements, including enrollment and renewals.
Strong customer service and written and oral communication skills.
Ability to work independently, enjoy working with the public, and take initiative.
Ability to work in a fast-paced environment, learn detailed procedures, work under pressure, and make effective decisions.

Responsibilities

Perform daily eLearning lab opening and closing procedures.
Check in trainees and verify identification and credentials as required.
Escort trainees to assigned computers, explain course or exam procedures, provide training materials, launch courses, monitor trainees, and provide technical assistance.
Understand and follow testing procedures and company quality and security measures.
Communicate with and monitor trainees to ensure compliance with HASC policies, including policies on sleeping, talking, note taking, cheating, and cell phone usage.
Verify trainee scores and post results when required.
Report unethical trainee behavior to management.
Maintain clean, professional eLearning labs and ensure adequate supplies of handouts, cleaning supplies, and headsets.
Report course problems or discrepancies promptly to the direct supervisor.
Greet and process pre-registered trainees.
Process incoming fax registrations and research incomplete fax registrations.
Process trainee payments when necessary.
Assist with course requirements, confirm training completion, and print badges.
Assist customers with questions or problems.
Assist other customer service department members and cross-train or assist other departments as necessary.
Administer and coordinate TWIC credentialing requirements, including enrollment and renewals.