Customer Assistant

HASC Personnel Services•Port Lavaca, TX

About The Position

The Customer Assistant supports a company serving the petrochemical and manufacturing industries by proctoring eLearning labs, assisting Safety Instructors with on-site or off-site training, and handling trainee registration and credentialing processes. The role includes opening and closing lab sites, checking trainees in and out, issuing badges, and helping trainees with courses, exams, and technical issues. The position is typically based in an office environment and requires travel as needed, including the ability to work at different locations when company needs arise. The Customer Assistant also supports customer service operations by processing registrations and payments, verifying trainee credentials, confirming training completion, addressing customer questions, and assisting other customer service team members. The role requires careful adherence to testing, security, and company policies, as well as maintaining clean and properly stocked eLearning labs. This position has no direct reports and reports to the Branch Supervisor or Customer Service Supervisor.

Requirements

High school diploma or general education degree (GED).
Thorough understanding of and ability to use Windows, Microsoft Office programs, the Internet, and Windows Explorer.
Basic knowledge of computer hardware.
Willingness to work at different locations if company needs arise.
Ability to administer and coordinate TWIC credentialing requirements, including enrollment and renewals.
Customer service skills.
Strong written and oral communication skills.
Ability to work independently and enjoy working with the public.
Ability to work in a fast-paced environment and learn detailed procedures.
Proven ability to work under pressure and make effective decisions.

Responsibilities

Perform daily eLearning lab site opening and closing procedures.
Check in trainees and verify identification when necessary.
Escort trainees to assigned computers, explain course and exam processes, provide training materials, launch courses, monitor trainees, and provide technical assistance.
Understand and follow testing procedures for each exam and comply with company quality and security measures.
Communicate with and monitor trainees to ensure compliance with HASC policies, including policies concerning sleeping, talking, note taking, cheating, and cell phone usage.
Verify trainee scores and post results when required.
Report unethical trainee behavior to management.
Maintain professional and clean eLearning labs.
Ensure adequate supplies of handouts, cleaning supplies, and headsets are available.
Report course problems or discrepancies promptly and efficiently to the direct supervisor.
Greet and process pre-registered trainees.
Verify trainee credentials.
Process incoming fax registrations and research incomplete fax registrations.
Process trainee payments when necessary.
Assist with ensuring course requirements are met.
Confirm training completion and print badges.
Assist with customer questions or problems.
Assist other members of the customer service department as needed.
Cross-train and assist other departments as necessary.
Administer and coordinate TWIC credentialing requirements, including enrollment and renewals.