Customer Assistant

Sainsbury's•Lunenburg, MA

2h•Onsite

About The Position

Customer Assistants help make customers feel valued by providing thoughtful, friendly and helpful service. They work across the store wherever needed, including filling shelves, picking orders, serving customers and selling products. The role uses digital tools to support effective work and improve the customer experience. It also involves organising and moving stock, keeping shelves clean, tidy and well-presented, and manoeuvring often-heavy loads to the correct store locations. Customer Assistants build knowledge of products, services and promotions so they can make helpful recommendations. The role is based in a store environment that can be fast-paced, physical and high-energy. Store teams are particularly busy during the festive season. The company has both permanent and fixed-term vacancies and advises applicants to check the contract type specified for the role. Applicants must be above the school-leaver age in their country and eligible to work in the UK. Sainsbury’s describes itself as an inclusive retailer and offers colleague development opportunities, including mentorship, training and career progression pathways, as well as support for reasonable adjustments during the application or interview process.

Requirements

Friendly and welcoming, with genuine enthusiasm for helping customers.
Able to thrive in a fast-paced, physical and high-energy environment.
A committed team player willing to support colleagues and work together.
Flexible and willing to work across the store and take on new challenges.
Open to learning, developing and trying new things to improve service.
Confident learning to use new digital tools and technology.
Takes pride and ownership in work, pays close attention to detail, maintains a clean and tidy workspace, and looks for ways to improve the customer experience.
Must be above the school-leaver age in their country.
Must have eligibility to work in the UK.

Responsibilities

Provide friendly, helpful service and make customers feel valued.
Work across the store where needed, including filling shelves, picking orders, serving customers and selling products.
Use digital tools to perform the job and enhance the customer experience.
Organise and move stock, keep shelves clean, tidy and well-presented, and move often-heavy loads to the correct store location.
Build knowledge of products, services and promotions to make helpful recommendations to customers.

Benefits

Colleague discount card: after four weeks of employment, 10% off at Sainsbury’s, Argos, Tu and Habitat, increasing to 15% off at Sainsbury’s on Fridays and Saturdays.
Holiday entitlement based on hours worked.
Enhanced family leave, including maternity, paternity and adoption leave.
Pension contribution matching of 4–7.5% and life cover of up to six times cover.
Sainsbury’s share schemes with discounted share purchases.
Retail savings and discounts on eating out, holidays and other retailers.
Cycle-to-work and bike-rental schemes, reduced-price gym access, and health and dental cash plans.
24/7 access to an Employee Assistance Programme and an online wellbeing platform.
Interest-free season ticket loans, pay advance, affordable loans and savings directly from pay, and financial wellbeing resources.
Enhanced discretionary family leave and support for carers.
Mentorship, training and career progression opportunities.