Customer Appointment Specialist (Sales Department)

Teton Auto Group • The Dalles, OR

10d • Onsite

About The Position

Columbia Gorge Toyota & Honda is seeking a motivated Customer Appointment Specialist to join their sales department. This role is ideal for individuals who excel in communication, are quick on the phone, and thrive in a high-volume environment. As the first point of contact for potential vehicle buyers, the specialist will focus on connecting customers with the sales team, managing communication via calls, texts, and emails, and scheduling appointments. This is not a traditional sales role; the focus is on creating a positive first impression and getting customers to the dealership, not on closing deals or negotiating prices. The position is part of the Columbia Gorge Motors Toyota Sales BDC team and requires strong multitasking, computer, and customer service skills, with an emphasis on professionalism, follow-through, and teamwork.

Requirements

• Strong communication skills (phone, text, and email)
• Positive attitude and high energy
• Ability to stay organized in a fast-paced environment
• Comfortable handling high activity levels every day
• Reliable, consistent, and goal-driven
• Strong multitasking skills
• Strong computer skills
• Strong customer service skills

Nice To Haves

• Experience in customer service, call centers, retail, or hospitality

Responsibilities

• Handle a high volume of inbound and outbound calls, texts, and emails
• Respond quickly to customer inquiries from our website and marketing campaigns
• Build interest and excitement around vehicles and availability
• Set and confirm appointments for customers to visit the dealership
• Follow up with customers who have visited or shown interest
• Work closely with the sales team to ensure a smooth handoff
• Manage customer communication through inbound and outbound calls
• Schedule sales and service appointments
• Ensure a positive customer experience

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) plan
• Paid Time Off (Vacation and Sick Leave)
• Employee vehicle purchase program
• Discounts on products and services
• Competitive compensation and benefits
• Long-term job security
• Growth opportunities
• Professional development opportunities
• Paid training
• Opportunities to contribute to meaningful organization initiatives
• Collaborative and supportive work environment
• Hourly base pay + performance bonuses
• Bonus opportunities based on appointments set, shown, and sold
• Paid training

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed