Customer & Sales Specialist

Integrated Martial Arts•West Boylston, MA

12d•Onsite

About The Position

This isn't a typical front desk job — it's the first step on a defined path to management at a growing martial arts and fitness brand. We promote from within: Front Desk → Assistant Manager → General Manager. If you're driven, great with people, and want a real career (not just a shift), keep reading.

Requirements

Strong communicator who actually likes people
Positive, high-energy, professional
Comfortable with sales conversations
Reliable, punctual, detail-oriented
Can juggle multiple things in a fast-paced environment
Tech-comfortable (scheduling systems, basic software)

Nice To Haves

Background in fitness, martial arts, sales, or customer service — and a personal passion for any of the above.

Responsibilities

Greet members and guests, build real relationships, and own the energy at the front desk.
Handle scheduling, account questions, and anything that keeps members happy and engaged.
Respond fast to leads by phone, text, and email.
Run facility tours, present our programs with confidence, and convert prospects into trial members — then trials into long-term members.
Consistent follow-up is the job.
Keep the front desk and lobby sharp.
Support opening and closing, process memberships and retail transactions accurately, and help with daily admin and reporting.

Benefits

Bonus based on performance
Company parties
Employee discounts
Flexible schedule
Opportunity for advancement
Training & development
Wellness resources
$15–$18/hr + commission on memberships and conversions
Free all-access membership — BJJ, Muay Thai, MMA, Wrestling, Kali, Karate, and IMA FIT (Strength & Conditioning)
Flexible scheduling
Direct mentorship from leadership
A clear, real path to Assistant Manager and General Manager roles