Customer Applications Expert- Specialty Gases
About The Position
Join our Electronics Specialty Gases team as a Customer Applications Expert where you'll serve as the critical technical bridge between our innovative Specialty Gas products and the world's leading semiconductor manufacturers. In this high-impact role, you'll drive new product adoption, identify cutting-edge material opportunities, and ensure our customers achieve breakthrough results in advanced semiconductor fabrication. This is a hybrid position located in or near Tamaqua/ Allentown, PA (preferred) with other customer site locations considered. There will be up to 20% domestic and potentially international travel required to meet business needs.
Requirements
- BS degree in science, engineering, or related field with 5+ years or MS (or PhD) in science, engineering, or related field with 3+ years in the semiconductor industry with customer-facing technical or commercial roles
- Strong understanding of semiconductor manufacturing processes, material science, and IC fabrication
Nice To Haves
- Proven ability to develop productive relationships with customers at multiple organizational levels (engineering, procurement, executive)
- Exceptional communication and influencing skills with ability to translate technical concepts for diverse audiences
- Self-motivated with demonstrated ability to deliver on commitments under tight timelines
- Strong analytical capabilities including data analytics, pipeline management, and forecasting
- Collaborative team player with ability to work effectively across global, matrixed organizations
- Experience with CRM systems (Salesforce preferred) and business intelligence tools
- Advanced degree (PhD) in science, engineering, or related field
- Background in fab operations or Original Equipment Manufacturer (OEM) environments
- Hands-on experience in technical marketing, commercial negotiations, and project management
- Track record of successful new product introductions (NPI) and POR wins
Responsibilities
- Identify and champion new Process of Record (POR) opportunities across current and next-generation technology nodes, focusing on innovative materials for semiconductor manufacturing
- Lead key customer-facing aspects of the complete product lifecycle from initial opportunity identification through successful high-volume manufacturing (HVM) ramp
- Build and manage a robust pipeline of POR opportunities to achieve yearly revenue targets as well as the 5-year strategic growth ambitions of Specialty Gases
- Conduct quarterly Technical Review meetings and annual Technology Roadmap sessions as applicable with customers
- Translate complex customer requirements into actionable development priorities for our R&D and marketing teams
- Deliver technical presentations and strategic proposals that advance customer objectives and strengthen partnerships
- Partner with Market Managers, R&D teams, and account managers to prioritize development efforts based on commercial potential and customer timing
- Coordinate with our MBER team for sample planning and fulfillment of developmental products
- Leverage Salesforce (SFDC) and data analytics tools to drive informed decisions and maintain pipeline visibility
- Act as the primary escalation point for customer quality issues and technical concerns related to Specialty Gas products
- Guide cross-functional teams to deliver rapid, effective solutions that resolve customer issues and maintain high customer satisfaction
- Assess competitive landscape and provide strategic intelligence on materials technology trends
Benefits
- health insurance
- paid time off (PTO)
- retirement contributions
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
