Customer Application Engineer

GE Vernova•Greenville, NC

7d•Onsite

About The Position

The Application Engineering team is part of the Systems Engineering organization. This role is responsible for execution of inquiry to order (ITO) engineering activities for the global ONW business. The Applications Engineer is the technical interface with Commercial Operations, customer, Sales, Project Engineering and Project Management for the ITO life cycle on Wind Turbine proposals. They will provide our customers with engineering excellence, configure machine options to meet customer needs, execute technical due diligence and find creative ways to differentiate the GE Vernova offering.

Requirements

Bachelor’s degree in engineering, physics, chemistry, mathematics, computer science or related field.
Minimum of 8 years engineering and technology experience, including strong demonstration of technical skills and project leadership.
Fluent in English
Ability and availability to travel 10% of the year

Nice To Haves

Experience in renewable energy/wind technologies
Established project management and leadership skills
System or product-level mindset
Commercial experience or exposure
Experience with controls, SCADA a plus
Strong interpersonal skills
Proven ability to interpret customer requirements and identify needs
Strong oral and written communication skills.
Effective communication skills for technical and non-technical audiences.
Able to interface effectively with all levels of the organization and external customers
Experience providing technical support to sales, commercial and marketing functions, customer negotiations for technical and commercial topics during ITO
Global experience with proven ability to work with international teams
Effective problem solving abilities
Self-Motivated, Team player, with Demonstrated Creativity and Fulfillment

Responsibilities

Work with Commercial and Projects teams to ensure alignment of engineering support to enable the desired orders growth and increase customer value
Responsible for the process and execution for project risk assessment prior to contract signature
Manage the technical aspects of aftermarket proposals including SCADA, turbine control and farm level control upgrades.
Drive process & standardization around product offerings including simplified product portfolio & strategy for Design to Orders (DTOs) and customer options
Lead process improvement efforts related to GE Vernova’s risk assessment and due diligence
Provide energy assessments and optimize product offerings considering factors such as suitability, environmental conditions, economics, and technical risk
Provide support for responses to all customer technical inquiries and communications, as well as review of customer specifications and site data. This includes interface with Platform Teams to facilitate implementation of new WTG offerings & features in the after-market
Engage with Platform and product line leader to ensure product requirement deliverables are identified & met where practicable
Communicate contract and project requirements to all design functions, utilizing internal documentation systems
Contribute to and approve customer facing technical documents
Foster metrics to maximize customer satisfaction and minimize resource consumption

Benefits

medical, dental, vision, and prescription drug coverage
access to Health Coach from GE Vernova, a 24/7 nurse-based resource
access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants
tuition assistance
adoption assistance
paid parental leave
disability benefits
life insurance
12 paid holidays
permissive time off