Application Engineer

Spirax-Sarco Ltd.

10d • $29 - $44 • Hybrid

About The Position

The Application Engineer is a vital link between our company and its clients, offering essential technical sales support and application expertise on a daily basis. This dynamic role involves a detailed assessment of customer applications and engineering specifications to create tailored technical quotations and proposals. The Application Engineer will play a crucial role in enhancing our sales team's capabilities by providing them with comprehensive training, answering technical support inquiries, and directly responding to customer calls. Additionally, this position is responsible for managing web chat interactions, ensuring prompt and accurate support across all customer touchpoints. Through a combination of technical acumen and customer service excellence, the Application Engineer will contribute significantly to our sales process, ensuring our solutions meet the precise needs of each client.

Requirements

• Experience and Education: We prioritize practical experience in related product and market areas, valuing 3+ years of direct involvement. We welcome candidates with diverse educational backgrounds who bring equivalent professional experience in similar roles.
• Teamwork and Organization: Must be team-oriented, well-organized, and detail-focused, capable of managing multiple priorities in a fast-paced environment.
• Technical Expertise: Hands-on experience with troubleshooting peristaltic pump equipment and control systems is advantageous. A strong ability to independently resolve issues and execute timely decisions is required.
• Communication Skills: Exceptional oral and written communication abilities are essential for effective interactions with both internal teams and external partners.
• Tech Proficiency: Proficiency in Windows, Microsoft Office (Word, Excel, Outlook, PowerPoint), Teams, and Skype for Business. Experience with ERP software, especially Microsoft Dynamics AX, is beneficial.
• Learning Agility: A quick learner with the capacity to achieve proficiency in new software applications as needed.
• Adaptability: Flexible and adaptable, ready to meet the challenges of a dynamic work environment.
• Physical Requirements: This role may require occasional travel, field visits, and on-site customer support, necessitating the ability to transport equipment and stand or walk for extended periods. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

Nice To Haves

• Experience with ERP software, especially Microsoft Dynamics AX, is beneficial.

Responsibilities

• Specification and Application Review: Evaluate sales and trial specifications/applications, prepare bid proposals and quotations for custom products, and provide pre-sales application engineering guidance for optimal WMFTS product selection.
• Technical Support: Offer in-field technical support, guiding on installation improvements and troubleshooting issues. This includes evaluating failed components, reviewing specifications/drawings, liaising with factories on complex problems, handling customer complaints, making field visits, and more.
• Training: Conduct product training for customers and sales engineers, covering both theoretical knowledge and hands-on experience in our wet training center, including full setup and execution of customer demos.
• Cross-Functional Collaboration: Work alongside sales, engineering, customer service, purchasing, production, shipping, and accounting teams to ensure smooth customer order management.
• Documentation and Order Processing: Generate Bill of Materials and necessary documentation for production processing and order raising, collaborating with vendors on product specifications, maintaining Product Specification Records, and creating custom drawings or instructions.
• Project Documentation: Prepare and manage submittal and other project-related documentation for customer review and approval before equipment release.
• Lead Handling: Gather comprehensive customer and application data for sales inquiries to support efficient follow-up by sales representatives.
• Customer and Team Interaction: Engage frequently with customers, the sales team, and factory personnel through phone and written communication, and conduct occasional field visits for presentations, application assessments, value proposition education, or troubleshooting.
• Field Service: Provide on-site support for installed equipment, including start-up assistance, training, testing, and troubleshooting.
• Record Keeping: Maintain accurate project, engineering, and technical records, ensuring documentation aligns with ISO procedures.
• Continuous Improvement: Leverage experience to contribute to departmental continuous improvement projects.
• CRM Maintenance: Keep detailed customer records in CRM, including logging interactions and opening cases as necessary.
• Additional Responsibilities: Take on other tasks as assigned by the Engineering Services Manager.

Benefits

• Robust Retirement Plan: Benefit from a 5% employer 401K contribution, plus a 50% match on up to 3% of your contributions for added financial security, empowering your financial security.
• Comprehensive and Supportive Parental Leave: Experience our inclusive, gender-neutral parental leave policy, offering 16 weeks at 100% pay. Upon your return, enjoy a gradual transition with a unique 80% work schedule while still receiving 100% of your pay for the first 6 months, ensuring a balanced reintegration into the workplace.
• Generous Time Off: Enjoy ample time off to recharge and attend to life's circumstances with generous vacation and well-being day, 9 observed holidays, 1 floating holiday day, up to 15 caregiver days, and 80 hours of annual sick leave.
• Community Engagement Opportunities: Make a difference with 3 paid volunteer days each year, encouraging you to give back to the community and causes you care about.
• And Many More Benefits: Such as an offering of 3 healthcare plans with HSA contributions along with other benefits designed to support your well-being and professional growth. We invite you to explore all the ways we strive to create a fulfilling and rewarding work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed