Customer Application Engineer

ABB•Richmond, VA

9d•Onsite

About The Position

As the Applications Expert for our Critical Power (ELSP) portfolio, you will serve as the subject matter authority on customer applications and solution design. You will develop and share best practices, standards, and guidelines that enable the sales team to position optimized, value-driven solutions while building organizational capabilities through coaching and mentoring. Acting as a critical bridge between market and organization, you will own application knowledge, reference architectures, and key use cases while capturing customer trends and translating them into actionable insights for Product Management and R&D to guide future product development and strategic priorities.

Requirements

Bachelor's or Master's degree in Electrical Engineering, Power Electronics, Energy Systems, or equivalent
5+ years of experience as a customer application engineer or related experience
Proven experience in Critical Power, UPS, Energy Storage, Power Conversion, or related applications
Understanding of customer applications, solution architectures, market segments, and channel dynamics
Proven ability to translate customer requirements and application challenges into differentiated solutions and compelling customer value propositions and in line with Critical Power business strategy

Nice To Haves

Good communication, presentation, and influencing skills, with proven ability to engage customers, understand application challenges, and articulate value-driven solutions
Experience on MV connected critical power systems and associated Grid Codes
Experience on Semiconductor industry, market requirements and system solutions, including LV and MV solutions
Demonstrates accountability, collaboration and adaptability on critical tasks and within the work environment
Experience defining standards, methodologies, tools, and best practices within a technical organization
Ability to operate and influence across complex stakeholder networks, including EPCs, consultants, end customers, channel partners, Sales, Product Management, and R&D

Responsibilities

Integrates extensive technical expertise with market and business understanding
Fostering collaboration and innovation across teams
Build and nurture expertise in customer applications, solution architectures, market segments, channels, and customer value propositions for the Critical Power (ELSP) portfolio
Develop and maintain standards, methods, tools, and best practices for customer applications
Own and continuously evolve application knowledge, key use cases, reference architectures, and reusable solution frameworks
Facilitate cross-functional coordination for strategic applications, act as a subject matter expert
Promote effective collaboration and knowledge exchange with Sales, Product Management, R&D, and other Agile Units
Support business growth through driving ABB products being specified and customer requirements influenced and satisfied

Benefits

Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
Choice between two dental plan options: Core and Core Plus
Vision benefit
Company paid life insurance (2X base pay)
Company paid AD&D (1X base pay)
Voluntary life and AD&D – 100% employee paid up to maximums
Short Term Disability – up to 26 weeks – Company paid
Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
Parental Leave – up to 6 weeks
Employee Assistance Program
Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
Employee discount program
401k Savings Plan with Company Contributions
Employee Stock Acquisition Plan (ESAP)
11 paid holidays.
Vacation is provided based on years of service for hourly and non-exempt positions. Salaried exempt positions are provided vacation under a permissive time away policy.