Customer and Trading Manager - Online

Sainsbury's • Lunenburg, MA

1d • Onsite

About The Position

This role involves planning and orchestrating the delivery of an online picking and delivery team to ensure the success of the in-store online service. The manager will be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all online and in-store customers. Collaboration with other managers is key to ensuring the success of the overall store's shopping experience. People management is a significant aspect of the role, including managing performance and capability, conducting disciplinaries, and ensuring accurate scheduling and pay. Our online teams operate early mornings, with picking items for deliveries typically occurring between 04:00 and 08:00.

Requirements

• A track record of delivering brilliant customer service and coaching colleagues to do the same.
• Experience of leading a team in a fast-paced, customer-facing environment — you’ve motivated others, driven performance, and kept operations running smoothly.
• Operational leadership skills — you’ve taken responsibility for store operations in the absence of more senior managers.
• Demonstrated success in meeting or exceeding KPIs — whether it’s sales, availability, customer satisfaction or colleague engagement, you’ve made a measurable impact.
• Has managed employee relations issues, including performance and absence management.

Nice To Haves

• Previous line management responsibilities in a fast-paced, operational environment.
• Provides brilliant customer service and coaches a team to do the same.
• Delivers KPIs or other performance indicators.
• Can manage disciplinaries, performance issues or other similar employee relations issues.
• Leads operations and comfortable doing this alone in the absence of more senior management.

Responsibilities

• Plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in-store online service.
• Be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all our online and in-store customers.
• Collaborate with other managers to ensure the success of the shopping experience of the overall store.
• Manage performance and capability, conduct disciplinaries, and ensure scheduling and pay are accurate.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed