Customer and System Enablement Engineer

Micron • Boise, ID

1d • Onsite

About The Position

Micron Technology is seeking a Customer and System Enablement Engineer to drive early system bring-up, debug, and enablement activities. This role involves direct collaboration with external customers and partners, providing technical support, and performing system-level failure analysis. The engineer will also be responsible for designing experiments, developing tools and scripts, analyzing test data, and presenting findings to stakeholders. The position requires working with a diverse team to ensure customer readiness and collaborating with various internal Micron organizations.

Requirements

• Extensive experience with computer hardware and systems, including x86 and/or ARM platforms, Intel/AMD ecosystems, DRAM, and memory modules including hands-on experience with system bring-up, BIOS/UEFI interaction, and low-level system debugging!
• Strong understanding of lab and debug equipment such as oscilloscopes, logic analyzers, system boards, processors, and related tools!
• Experience developing and using engineering-level software and scripts, including Python, Linux, UEFI shell, SQL, C, and/or C++.
• Practical experience using AI-assisted development tools (e.g., Microsoft Copilot, Claude Code) to accelerate coding, debugging, analysis, or documentation.
• Bachelor’s degree or higher in Electrical Engineering, Computer Engineering, Computer Science, or a related field with 3–5+ years of demonstrated experience in a relevant systems, validation, enablement, or development role.

Nice To Haves

• Validation and enablement experience using computer systems for debugging and testing at the system level.
• Advanced knowledge of computer system architecture, memory subsystems, and DRAM operation.
• Experience working directly with customers in lab environments, supporting bring-up, debug, and qualification activities.
• Ability to multitask, manage priorities, and produce clear technical documentation with attention to detail.
• Experience developing internal tools or frameworks that improve team efficiency, visibility, or scalability.
• Ability and willingness to travel to customer or partner sites as needed.
• Strong communication, collaboration, problem-solving, and analytical skills.
• Demonstrated ownership of complex technical problems and enthusiasm for learning and continuous improvement.

Responsibilities

• Driving early system bring-up activities, including power-on, BIOS/UEFI enablement, and memory initialization on new platforms.
• Triage, debug, and root-cause system, memory, and BIOS-related failures observed during development, validation, and customer engagements.
• Developing, refining, and maintaining system-level tools, scripts, and workflows to improve enablement efficiency, debugging, and data collection.
• Designing structured experiments and rollout plans to support system characterization, margin analysis, and large-scale data collection.
• Employing modern AI-assisted development tools (such as Microsoft Copilot and Claude Code) to accelerate tool development, test automation, analysis, and documentation.
• Analyzing test data and system behavior to characterize performance, reliability, and margin across platforms, configurations, and workloads.
• Presenting technical data, findings, and recommendations to customers, partners, and internal stakeholders.
• Working with a diverse group of engineers, technicians, and project managers to establish capability for initial qualification and customer readiness.
• Collaborating with teams across Micron, including business groups, application engineering, DRAM product engineering, validation, and customer-facing organizations.
• Direct collaboration with external System Enablers and customers (Intel, AMD, ARM, ODMs, OEMs, etc.) during system bring-up, debug, and enablement phases.
• Liaison and technical support provider for Micron internal engineering labs, validation teams, and customer lab environments.
• Perform system-level failure analysis (FA) and root cause analysis across joint labs and internal validation environments.
• Implement system and memory characterization activities, including margin testing, performance analysis, and platform comparisons.
• Develop and maintain system tools, automation, and dashboards to improve visibility, repeatability, and efficiency of early enablement activities.
• Contribute to engineering documentation, training materials, and best-practice guides for internal teams and customers.
• Support customer lab engagements, including onsite or remote debug, bring-up assistance, and technical reviews as needed.

Benefits

• Choice of medical, dental and vision plans
• Benefit programs that help protect your income if you are unable to work due to illness or injury
• Paid family leave
• Robust paid time-off program
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level