Customer Enablement Clerk

Andis Company•Mount Pleasant, WI

13h•Onsite

About The Position

Andis Company has a great opportunity for a Customer Enablement Clerk to support our consumers, accounts, and internal teams through responsive service, accurate order processing, and front-desk support. This role is ideal for someone who enjoys helping customers, keeping things organized, and being a reliable first point of contact. The ideal candidate is detail-oriented, calm under pressure, and motivated by delivering a great customer experience.

Requirements

Professional fluency in English and Spanish, with the ability to communicate clearly and professionally in both spoken and written formats.
High school diploma or GED.
Strong attention to detail with a consistent focus on order accuracy and data integrity.
Ability to prioritize and manage multiple responsibilities such as inbox support, front‑desk coverage, and customer transactions.
Ability to quickly learn and apply working knowledge of Andis products, policies, and customer/account support systems.
Sound judgment, including knowing when to resolve routine issues independently and when to escalate more complex matters.
Strong collaboration and communication skills to work effectively across teams.

Responsibilities

Enter, update, and maintain accurate customer and account orders in the Dynamics ERP system.
Respond to order-related inbox inquiries and support multiple order channels, escalating issues as needed.
Coordinate with Sales and internal teams to resolve order exceptions and keep orders moving.
Respond to consumer email inquiries with accurate product and service information.
Resolve routine customer issues by clarifying needs, providing solutions within guidelines, and following up as needed.
Document interactions in the Dynamics CRM system and escalate complex issues appropriately.
Serve as the first point of contact for visitors, following sign-in, badge, and safety procedures.
Notify appropriate hosts and support front-desk routines.
Maintain a professional, welcoming, and organized front-desk environment.
Complete routine compliance checks related to copyright, trademark, and Amazon price requirements.
Update reports and identify potential compliance concerns.
Escalate issues to appropriate internal owners for follow-up.