Customer Enablement Specialist

Geneo

3d•Hybrid

About The Position

At Geneo United, we are transforming the professional aesthetics market with non-invasive technologies that regenerate skin from within—delivering real results without downtime. Rooted in the medical-grade innovation of Lumenis® and Pollogen®, Geneo was built for the modern aesthetics practice—merging science, artistry, and proven technology to elevate the treatment experience. Our flagship treatment, Glo2Facial™, is a breakthrough in facial aesthetics that integrates RF Pro for dermal-level collagen stimulation, Oxfoliation™ to trigger natural oxygenation and renewal, and advanced ultrasound infusion of clean, EU-certified ingredients—all paired with a hands-free massage experience that supports circulation and lymphatic drainage. Geneo’s mission is to help aesthetic providers meet the growing demand for regenerative, skin-health-forward treatments that go beyond surface-level results. As the industry moves toward more natural, long-term outcomes, we’re leading the way with technologies that restore, rebuild, and reveal confident, healthy-looking skin—through every stage of life. The Role Summary: Join the Geneo team as a Customer Enablement Specialist, where you’ll play a vital role in driving regional growth and customer success across our expanding U.S. footprint. This position combines relationship-building and consultative selling with a strong focus on driving customer growth and strategic business development. In this role, you’ll support onboarding, in-market education, and post-sale growth of Geneo customers. Partnering closely with Area Sales Managers (ASMs), Area Sales Associates (ASAs), and Area Sales Representatives (ASRs), you’ll help customers maximize their results with the Glo2Facial™ platform. Expect regional travel to customer sites for training, events, and ongoing relationship development.

Requirements

3–5 years of experience in sales, account management, or customer development within the aesthetic, medical device, skincare, or spa industries.
Strong background in consultative sales with a focus on business growth and customer retention.
Proven success in training, onboarding, and developing client partnerships both virtually and in person.
Excellent communication, presentation, and interpersonal skills; comfortable working across all customer levels from estheticians to owners.
Analytical mindset — able to interpret purchasing and performance data to create actionable strategies.
Self-motivated and adaptable with strong organization and follow-up skills.
Proficient in Salesforce, Microsoft Teams, PowerPoint, and CRM systems.

Responsibilities

Drive regional revenue growth by supporting customers with education, training, and business-building strategies.
Conduct in-person and virtual visits to coach customers on treatment best practices, retail integration, and service menu optimization.
Analyze purchasing trends to identify opportunities for upselling, cross-selling, and promotional initiatives.
Partner with ASMs and Sales Leadership to implement regional programs that increase utilization and customer satisfaction.
Lead new customer onboarding in collaboration with Field Sales and Clinical Training teams.
Provide hands-on training and virtual demonstrations to ensure customers are confident and equipped to deliver the Geneo experience.
Serve as a brand ambassador in-market, helping customers translate training into measurable revenue and client retention.
Develop deep partnerships with spa owners, estheticians, and practice managers through a consultative approach focused on long-term growth.
Collaborate cross-functionally with Marketing, Training, and Operations to execute customer-centric campaigns and events.
Represent Geneo at regional trainings, trade shows, and educational events to strengthen brand presence and engagement.
Work alongside ASMs, ASAs, and ASR to implement local growth strategies that align with territory goals.
Support the field team in achieving quarterly consumable sales targets and ensuring consistent product utilization.
Maintain accurate records in Salesforce and provide feedback from the field to drive continuous improvement in customer programs.