Summer 2027 Internship Program – Customer and Market Research Intern

Dow Jones & Company • New York City, NY

4d • Onsite

About The Position

The Customer and Market Research Intern will join Dow Jones’s Customer Insights team and support primary research projects, gaining exposure to qualitative and quantitative research. The role provides hands-on experience throughout the research process, including programming quantitative surveys, conducting statistical analyses, and synthesizing findings into evidence-based insights. The internship runs from June 7, 2027, through August 13, 2027, and requires full-time, in-office availability during that period.

The intern will program and test surveys in Qualtrics; support participant recruitment, sample monitoring, fieldwork tracking, and quality assurance; clean survey data and analyze it using crosstabs and statistical significance testing; review interview transcripts and recordings to identify themes, customer quotes, and pain points with AI-enabled tools; and help create charts, visualizations, and narrative-driven presentations for cross-functional stakeholders.

Requirements

• Currently pursuing a bachelor’s degree in Market Research, Marketing, Economics, Social Sciences, Psychology, or a related field.
• Coursework or project experience in primary qualitative or quantitative research methods.
• Strong proficiency in Google products, including Docs, Slides, and Sheets.
• Strong written and verbal communication skills, including the ability to summarize complex data into clear, meaningful findings.
• Ability to work independently and collaboratively as a team member.
• Enrollment in a four-year undergraduate degree program.
• Expected graduation between December 2027 and July 2029 (U.S.).
• Must not require employment visa sponsorship, now or in the future, in the country where applying.
• Must be available to work full-time, in-office from June 7, 2027, through August 13, 2027.

Nice To Haves

• Exposure to or strong interest in leveraging generative AI or LLM workflows, such as Gemini, ChatGPT, or Claude.

Responsibilities

• Program, test, and field quantitative surveys in Qualtrics, ensuring data quality, branching logic, and a seamless respondent experience.
• Assist with participant recruitment, sample monitoring, fieldwork tracking, and quality assurance across active qualitative and quantitative studies.
• Clean survey datasets, perform crosstabs and statistical significance testing, and identify audience trends.
• Review interview transcripts and session recordings to extract themes, customer quotes, and pain points, using AI-enabled tools.
• Help translate data into charts, tables, visualizations, and narrative-driven presentations for cross-functional stakeholders.

Benefits

• For benefits-eligible roles, a comprehensive and competitive benefits package covering health, retirement, and wellbeing, along with optional benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern