Customer and Flex Service Representative

Hertz

8d•Onsite

About The Position

We are looking for a full time Flex Service Representative with a passion to drive customer satisfaction through providing outstanding service. The Flex Service Representative consults with customers on their Hertz rental, maximizing revenue opportunities by actively offering products and services and overcoming customer objections. They ensure that the customer receives world class customer service and sales support and will also assist with vehicle movements when needed. The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

Requirements

High School Diploma or equivalent required
Must be 20 years of age or older
A valid driver’s license is required.
Strong computer skills and multitasking skills are needed.
Flexible and adaptable; ability to work effectively in ambiguous situations
Excellent verbal and written communication skills
Results driven, ability to make decisions and help solve problems
Ability to work under minimal supervision with a goal-oriented mindset.

Responsibilities

Responsible for processing rentals
Collaborates with the wash bay staff to ensure the vehicles are ready for customers
Pro-actively markets and sells additional products and services marketed by the company from time to time, including but not limited to, options to waive customers responsibility of damage, fuel options and upsells.
Engages and communicates with customers and resolves inquiries and issues in a clear, polite, and professional manner in person or on the telephone, including answering telephone calls, booking, confirming and/or cancelling reservations for customers.
Maintains and update rental agreement files; contact and notify customers of overdue rental vehicles, inquire expected date of return; process rental extensions and update computer and credit card authorizations; accordingly, close rental agreements and complete billing to customers.
Adheres to all company policies and procedures.
Reconciles fleet at the end of the day and as necessary to ensure that all vehicles are accounted for and reconcile other Hertz assets.
Assist with vehicle movements (drive and park vehicles on-lot as needed)