Recruiting and Customer Service Representative

ND Landscape Services•Georgetown, MA

1d•Onsite

About The Position

ND Landscape Services, a company providing Full-Service Landscaping for clients in the North Shore and Metro North area since 1980, is seeking a Recruiting and Customer Service Representative. This role is a key contributor to a seamless and supportive employee experience, managing everything from recruiting and onboarding to training, compliance, and employee relations. The position is ideal for someone who enjoys variety, thrives on collaboration, and takes pride in being the go-to resource for both staff and leadership. The company's mission is to drive the highest standard of landscape management, guided by core values of professionalism, integrity, continuous improvement, creating WIN-WIN relationships, being systems-driven, and operating with a sense of urgency.

Requirements

Strong communication skills, both written and verbal.
Excellent organizational skills and keen attention to detail.
Ability to handle confidential information with professionalism.
Proficiency with HRIS and applicant tracking systems.
Solutions-oriented and customer-focused mindset.
Skilled at managing multiple tasks and shifting priorities.
Team-oriented with the ability to work independently as needed.
Bachelor’s degree in related field.
1-2 years of Recruiting experience.
Familiarity with employment laws such as FMLA, PFML, and ADA.
Experience using HR software systems and recruitment platforms.
Proficient in Microsoft Office applications (Word, Excel, Outlook).

Nice To Haves

Bilingual (Spanish/English) is preferred.

Responsibilities

Coordinate full-cycle recruitment efforts, including job postings, applicant screening, interview scheduling, and extending offers.
Maintain the applicant tracking system and provide regular recruitment metrics.
Facilitate a smooth onboarding process by managing the completion of required documentation, processing HRIS information, and ensuring new hires have access to required systems and materials.
Manage the performance review process by tracking review schedules, distributing materials, and assisting managers with completion and follow-up.
Administer employee leave requests, including FMLA, PFML, and other leaves, ensuring all documentation and communication are accurate and compliant.
Maintain up-to-date employee records and assist with handling employee status changes such as onboarding, offboarding, promotions, and departmental transfers.
Assist with seasonal staffing and subcontractor onboarding, ensuring that all documentation, agreements, and procedures are completed in accordance with company standards.
Answer a multi-line phone system with ease.
Facilitate communication by effectively navigating computer and phone systems, while following all company standards.
Build and maintain customer relationships throughout all communications, while demonstrating a professional and positive image to our customers.
Prioritize, research, and respond to requests for information, requirements, or issues.
Demonstrate high quality performance through accuracy and attention to detail in a timely manner.
Foster communication and exhibit exceptional customer service in all professional interactions for both internal and external customers.
General office filing, mailing, maintaining printer/copier/fax machine.
Take inventory and order office supplies when needed.
Delivery of invoices and statements to customers.
Weekly outgoing communication to customers regarding scheduling of services.
Assist with general marketing tasks and maintain newsletter database for existing and prospective clients.