Customer Advocate

Safelite • Freehold, NJ

5d • Onsite

About The Position

The Customer Advocate is one of Safelite’s first impressions with customers, managing administrative processes, scheduling, work orders, and invoicing, while also greeting customers in person and handling inbound phone calls and emails. This role requires an organized and energetic professional to deliver a memorable experience during every interaction. Safelite is an auto glass company focused on building fulfilling careers and promoting work/life balance. The company delivers a People Powered, Customer Driven experience to more than 11 million customers annually, operating over 700 stores and 7,900 MobileGlassShops across all 50 U.S. states. Safelite Solutions provides property and casualty claims management services to more than 175 insurance and fleet clients, supported by a technology-forward supply chain and corporate services. Safelite is owned by Belron, the world’s largest vehicle glass company, spanning 40 countries across 6 continents.

Requirements

• High School Diploma/GED/Equivalent required.
• 1-3 years telephone operations or business administration experience required.
• Ability to provide world class customer service in a changing, fast-paced operation.
• Present a professional appearance and wear personal protective equipment.
• Ability to travel up to 10%.

Responsibilities

• Welcome in-shop customers and resolve customer concerns quickly and efficiently -- often coming up with creative solutions.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
• Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.
• All other duties as assigned.

Benefits

• Competitive weekly base pay up to $22.50/hour.
• A benefits package valued at more than $10k.
• A 401(k) plan with company matching.
• Medical coverage plans customized to suit your needs.
• Commitment to work/life balance through our paid time off (PTO) programs.
• Company holidays.
• Paid volunteer days.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and all the tools and resources you'll need to be successful.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees