Customer Advocate

Safelite•South Saint Paul, MN

1d•Onsite

About The Position

The Customer Advocate is one of Safelite’s first impressions with their customers. This organized and energetic professional manages administrative processes, scheduling, work orders, and invoicing, while also greeting customers in person and handling inbound phone calls and emails, delivering a memorable experience during every interaction. Safelite, founded in 1947, is a leading service organization in auto glass repair, replacement, and recalibration, operating over 700 stores and 7,900 MobileGlassShops™ across the U.S. The company also provides property and casualty claims management services. Safelite emphasizes a 'People Powered, Customer Driven' experience, focusing on employee well-being, high customer satisfaction, community service (including recycling 107K+ tons of glass), and diversity. It is owned by Belron®, the world’s largest vehicle glass company.

Requirements

High School Diploma/GED/Equivalent required.
1-3 years telephone operations or business administration experience required.
Ability to provide world class customer service in a changing, fast-paced operation.
Present a professional appearance and wear personal protective equipment.
Ability to travel up to 10%.

Responsibilities

Welcome in-shop customers and resolve customer concerns quickly and efficiently -- often coming up with creative solutions.
Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
Review orders from the national contact center and manage dealer part orders and special accounts.
All other duties as assigned.