Customer Advocate, Remote
About The Position
Disabled Veteran Solutions (DVS) is a nationally recognized, veteran-owned organization delivering high-quality service in regulated healthcare environments. We are seeking Customer Advocates who combine strong technical capability with professionalism, empathy, and a desire to build a long-term career in a structured, mission-driven organization. This is a full-time, remote position designed for individuals who value stability, accountability, and advancement. We invest significantly in our team members - including an intensive 8-week paid training program - and we hire individuals who are ready to commit and grow. As a Customer Advocate, you will manage 50-70 member interactions per day, serving as a trusted resource for healthcare coordination, medications, appointments, and benefit-related inquiries. This is a fast-paced, structured environment requiring: Real-time navigation of multiple web-based platforms, Accurate documentation across systems, Confident use of Microsoft Word, Excel, Outlook, and Teams, Strong written and verbal communication, Consistent adherence to process and compliance standards. Success in this role requires both compassion and technical precision. This is not an entry-level computer role. Candidates must be comfortable navigating multiple browser windows simultaneously, switching between systems while actively speaking with members, documenting in real time without sacrificing call quality, utilizing Microsoft Word, Excel, Outlook, and Teams efficiently, and troubleshooting basic system or navigation issues independently. Candidates will be evaluated for computer proficiency during the hiring process.
Requirements
- High School Diploma
- Prior customer service experience handling complex or sensitive matters
- Strong proficiency in Microsoft Word, Excel, Outlook, and Teams
- Ability to navigate multiple web-based systems simultaneously
- Excellent attention to detail and organizational skills
- Clear, professional written and verbal communication
- Comfortable navigating multiple browser windows simultaneously
- Comfortable switching between systems while actively speaking with members
- Comfortable documenting in real time without sacrificing call quality
- Comfortable utilizing Microsoft Word, Excel, Outlook, and Teams efficiently
- Comfortable troubleshooting basic system or navigation issues independently
Nice To Haves
- Associate degree or higher
- High-volume or call-driven service environments
- Healthcare, insurance, or medical terminology exposure
- Advocacy-based roles such as social work or behavioral health
- Customer-facing retail roles requiring problem resolution
Responsibilities
- Manage 50-70 member interactions per day
- Serve as a trusted resource for healthcare coordination, medications, appointments, and benefit-related inquiries
- Navigate multiple web-based platforms in real-time
- Document accurately across systems
- Utilize Microsoft Word, Excel, Outlook, and Teams confidently
- Communicate effectively in writing and verbally
- Adhere consistently to process and compliance standards
- Troubleshoot basic system or navigation issues independently
Benefits
- 8-week paid training program
- Bonus opportunities
- Comprehensive benefits package
- Clear advancement pathways for high performers
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
