Customer Advocate, Remote

Disabled Veteran Solutions•Clarion, PA

3d•Remote

About The Position

Customer Advocate – Full‑Time (Remote) at Disabled Veteran Solutions (DVS). This role offers a 100% remote work environment, emphasizing stability, purpose, and the freedom to work from home without sacrificing professional growth. The Customer Advocate will be the primary point of contact for members, assisting them with healthcare questions, medications, appointments, and benefits. The role involves handling 50–70 interactions per day, requiring a balance of empathy and technical skill in a structured, fast-paced environment.

Requirements

High School Diploma
Experience handling complex or sensitive customer interactions
Strong Microsoft Word, Excel, Outlook, and Teams skills
Ability to navigate multiple systems at once
Excellent attention to detail
Clear, professional communication
Real-time system navigation
Accurate documentation
Microsoft Office proficiency
Process consistency and compliance

Nice To Haves

Associate degree
Call-center or high-volume environments
Healthcare or insurance experience
Advocacy-based roles (social work, behavioral health)
Retail or service roles requiring problem-solving

Responsibilities

Assist members in navigating healthcare questions, medications, appointments, and benefits.
Handle 50–70 interactions per day.
Balance empathy with technical skill.
Navigate multiple systems at once.
Ensure process consistency and compliance.