Customer Advocate, Remote

Disabled Veteran Solutions • Summerville, SC

3d • Remote

About The Position

Customer Advocate – Full‑Time (Remote) Disabled Veteran Solutions (DVS) A Career With Purpose - Not Just a Job Tired of Watching Gas Prices Climb While Your Paycheck Shrinks? Imagine a job where your commute is exactly 14 steps from your bed to your desk. Where your "rush hour" is the time it takes to pour your morning coffee. Where your car stays parked, your wallet stays fuller, and your time stays yours. At DVS , we believe your career should elevate your life - not drain it at the pump. That's why this 100% remote Customer Advocate role is built for people who want stability, purpose, and the freedom to work from home without sacrificing professional growth. Why You'll Love Working From Home With DVS Keep your money - no gas, no tolls, no surprise car repairs Keep your time - reclaim 5–10 hours a week from commuting Keep your sanity - no traffic, no weather delays, no road rage Keep your comfort - work in your favorite hoodie, with your favorite mug Keep your momentum - grow your career without uprooting your life Remote work isn't just a perk here - it's a lifestyle upgrade The Role: Where Compassion Meets Precision As a Customer Advocate , you'll be the steady, supportive voice helping members navigate healthcare questions, medications, appointments, and benefits. You'll handle 50–70 interactions per day , balancing empathy with technical skill. You'll shine if you're confident with: Real‑time system navigation Accurate documentation Microsoft Office proficiency Clear, professional communication Process consistency and compliance This is a structured, fast‑paced environment - perfect for someone who thrives on purpose and precision. Training & Schedule Full‑Time | Remote | Monday–Friday Paid Training (8 weeks): 8:00 AM – 4:30 PM EST Attendance is 100% mandatory - we invest heavily in your success. Permanent Schedule: Must have availability between the hours of 8:00 AM and 8:00 PM. Start Date: June 22, 2026 This role is built for reliability, consistency, and long‑term commitment.

Requirements

• High School Diploma (Associate degree preferred)
• Experience handling complex or sensitive customer interactions
• Strong Microsoft Word, Excel, Outlook, and Teams skills
• Ability to navigate multiple systems at once
• Excellent attention to detail
• Clear, professional communication
• Real-time system navigation
• Accurate documentation
• Microsoft Office proficiency
• Process consistency and compliance
• Must have availability between the hours of 8:00 AM and 8:00 PM.
• Attendance is 100% mandatory for paid training.

Nice To Haves

• Call‑center or high‑volume environments
• Healthcare or insurance experience
• Advocacy‑based roles (social work, behavioral health)
• Retail or service roles requiring problem‑solving

Responsibilities

• Handle 50–70 interactions per day, balancing empathy with technical skill.
• Navigate healthcare questions, medications, appointments, and benefits.

Benefits

• Competitive pay
• Bonus opportunities
• Comprehensive benefits
• Clear advancement pathways
• A mission-driven team that values your growth

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED