Customer Advocate

Disabled Veteran Solutions • Bensalem, PA

3d • Remote

About The Position

Disabled Veteran Solutions (DVS) is hiring Customer Care Advisors for its Customer Service Division. This full-time, 100% remote role supports DVS’s mission to improve lives through exceptional service and support. New hires receive a comprehensive seven-week orientation, full training, and ongoing support. The schedule is Monday through Friday, with eight-hour shifts scheduled between 8:00 AM and 8:00 PM Eastern Time. Training runs from 8:00 AM to 4:30 PM Eastern Time. The stated starting pay is $18.00 per hour, or $19.00 per hour for bilingual candidates, with bonus opportunities. Multiple start dates are available in November and January; the year is not specified. A pre-employment drug screening and criminal background check are required.

Requirements

• High school diploma or equivalent.
• At least one year of experience in insurance operations, a remote medical- or technical-related role, or a related field.
• Proficiency with web-based platforms and tools.
• Strong attention to detail and organizational skills.
• High proficiency with Microsoft Outlook, Teams, Word, Excel, and OneNote.
• Excellent active-listening and problem-solving skills.
• Ability to manage multiple systems and tasks while maintaining a professional, empathetic tone.
• Genuine passion for improving the lives of others.
• Completion of a pre-employment drug screening and criminal background check.

Nice To Haves

• Bachelor's degree preferred.
• Experience in healthcare, insurance, social work, or mental health.
• Familiarity with medical terminology and health benefit plans.
• Demonstrated success in a remote customer-facing role, especially in complex, high-volume environments.
• Bilingual ability; bilingual candidates have a stated starting rate of $19.00 per hour.

Responsibilities

• Provide customer care and support through the Customer Service Division.
• Manage multiple systems and tasks efficiently while maintaining a professional and empathetic tone.
• Listen actively and solve customer problems.

Benefits

• Competitive compensation and comprehensive benefits.
• Opportunities for professional growth and development.
• Bonus opportunities.
• Supportive and inclusive work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED