Customer Advocate I (Bilingual in Spanish Required)
Health Care Service Corporation•Chicago, IL
•Onsite
About The Position
Under supervision, this position is responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner. Duties include: conducting research; spends approximately 90% of the scheduled time on the phone according to business need. This is a Union Role.
Requirements
- High school diploma OR GED.
- 6 months customer service experience OR 6 months experience in an office environment.
- Data entry and/or typing experience.
- Interpersonal, verbal and written communication skills.
- Analytical and organizational skills and independent decision making skills.
- Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks.
- Bilingual in English and Spanish required.
Nice To Haves
- 9 months customer service experience.
- Experience working with various lines of business, i.e. CDHP, Medicare, Wellness, and Disease Management.
- Knowledge of medical terminology and anatomy.
- Proven ability to learn quickly and adapt to change.
- Referral preference given to applicants able to take and meet testing criteria.
Responsibilities
- Assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner.
- Conduct research.
- Spend approximately 90% of the scheduled time on the phone according to business need.
Benefits
- 10% pay differential for bilingual speakers for qualifying roles, upon certification.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
