Bilingual Spanish-Speaking Resident Advocate

DOVE Center • St. George, UT

23h • Onsite

About The Position

The resident advocate is responsible to maintain confidentiality, security, safety, and general upkeep of the DOVE House; attend to the overall needs of the in-shelter clients and answer all helpline and dispatch phone calls; along with assisting in-intake and exit of clients; and maintain a professional and considerate manner while acting as a Resident Advocate at the DOVE House. Full-time resident advocates are also tasked with some training assignments, as well. Employee is also expected to stay current with best practices for providing victim advocacy, which includes a 40-hour victim advocacy training. Full-time bilingual advocates work closely with our Spanish Advocacy Team to create/adapt/activate protocols that ensure timely response to calls, walk-ins, and intakes for all Spanish-speaking survivors at various points of entry; and to support the outreach awareness that is extended to the Spanish-speaking community.

Requirements

• Proficient Spanish language skills required
• High school diploma
• Two years’ experience working with the public
• Clear criminal background check
• Strong communication skills; including phone skills
• CPR/first aid required within 30 days of hire

Responsibilities

• Maintain security, safety, and upkeep of shelter
• Follow policy and procedures
• Attend to the overall needs of the in-shelter clients
• Provide victim advocacy as needed
• Operate the 24hr hotline and provide crisis advocacy
• Support client action plan goals
• Document activities and notes in database and advocate logs
• Provide training for volunteers and new staff advocates, as assigned

Benefits

• Bilingual Spanish-Speakers receive an additional $1 per hour which is already included in the base pay rate
• $2.00 weekend shift differential pay
• 401k 3% match after six months of employment
• Accrued PTO
• Paid Holidays
• Premium Pay
• Insurance (Medical/HSA, EAP COBRA Qualified, Dental, Vision, Life, Voluntary Life, Voluntary Short-Term Disability)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees