Bilingual/Spanish Speaking Medical Assistant

Cadence Health

8h • Remote

About The Position

Cadence aims to address the challenges of chronic conditions in the U.S. healthcare system by providing proactive care to seniors. Their mission is to support one million seniors by 2030 through technology and a clinical care team that extends the reach of primary care providers, monitoring patients daily at home to improve outcomes and reduce costs. The company is seeking a remote Certified Medical Assistant, known internally as a Clinical Navigator, to offer virtual patient support across various Cadence care programs. This role involves assisting Medicare patients with chronic conditions by reinforcing care plans, promoting medication adherence and preventive care, and educating them on health management. Clinical Navigators engage in proactive, patient-centered outreach, including structured check-ins, coaching, goal-setting, care coordination to address gaps, and resolving barriers like access to resources or medication refills. They are responsible for documenting patient interactions in the Cadence platform and collaborating with the clinical team to escalate concerns and ensure patients feel supported and engaged throughout their care journey.

Requirements

• An active Medical Assistant certification from an accredited association (either AAMA, AMCA, AMT, NHA, NAHP or NCCT) is required
• At least 5 years of experience as a Medical Assistant is required
• Remote work readiness (including stable high-speed WiFi) is required
• Fluency in Spanish is required
• Strong patient education, coaching, and care coordination skills
• Skilled in supporting patients in managing their health and chronic conditions by meeting them where they are in life - considering their age, lifestyle, and diet
• Strong documentation habits and attention to detail
• Reliable attendance and strong schedule adherence
• Exceptional written, verbal, and interpersonal communication skills
• Ability to work independently in a remote, fast-paced environment with evolving workflows
• Tech-savvy and comfortable navigating and/or troubleshooting multiple systems while engaging patients virtually

Nice To Haves

• Experience working in internal medicine, cardiology, nephrology or with the geriatric population is preferred
• Experience providing patient education and support to individuals managing chronic conditions is preferred

Responsibilities

• Conducting outbound telephonic patient outreach to support patients enrolled in Cadence care programs
• Provide one-on-one coaching and support to patients managing chronic conditions, including but not limited to type 2 diabetes, hypertension, and cardiovascular disease
• Help patients execute personalized care plans and achieve their goals by providing education and coaching focused on behavior modification, nutrition, physical activity, and self-management strategies using evidence-based techniques such as motivational interviewing and SMART goals
• Conduct comprehensive assessments of patients' health status, lifestyle behaviors, nutritional habits, and readiness to change
• Support patient care delivery by performing assigned tasks in accordance with Cadence clinical policies and established protocols, under appropriate clinical supervision
• Educate patients on disease management, medication adherence, symptom recognition, and prevention strategies
• Monitor patients' progress, adherence to treatment plans, and health outcomes through regular check-ins and remote monitoring tools
• Documenting patient interactions, outcomes, and follow-up plans in the Cadence platform
• Identifying barriers to care (including social needs) and connecting patients with resources or internal support pathways
• Collaborating in real time with clinicians and patient support teams using tools such as our Cadence Platform, Google Workspace, and Slack
• Contributing feedback to improve workflows in a fast-moving, change-oriented environment

Benefits

• Company culture all about impact, shared growth mindset, empowerment, and integrity
• An opportunity to help improve the quality of life of millions of Americans
• Unique chance to support the development of an amazing product; Cadence’s in-house clinicians are our super users and beta testers
• Competitive salaries and quarterly incentives
• Medical, dental, and vision insurance
• Competitive PTO
• 401K and 401K match
• National and local discounts powered by TriNet
• Onboarding stipend for remote equipment and home office setup
• Paid Parental Leave
• Charitable Donation Match program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees