Customer Advocate A/R - Bank Reconciliations

Southern Glazer’s Wine and Spirits, LLC•Tampa, FL

8d•$18 - $23•Hybrid

About The Position

The Customer Advocate A/R - Bank Reconciliations role handles payment posting, bank reconciliations, cash management, and project work. The agent also supports the Center of Excellence by placing product orders and providing key information to customers and the sales force. The Center of Excellence is open from 8:00 a.m. to 11:30 p.m. EST. Employees may need to work any hours during the call center’s operating hours, and shifts may change. Training is conducted full-time in the office for 60 days. After training, the role is hybrid, with three remote workdays and two office workdays each week, subject to business needs. Travel may be needed in an emergency. Compensation begins at $18 per hour. After six months, pay increases to $19 per hour, followed by performance-based increases of $0.50 every six months until reaching $23 per hour. Full-time employees can choose from benefits that include medical and prescription drug coverage, dental and vision plans, Flexible Spending Accounts, disability coverage, life insurance, a 401(k), tuition assistance, a wellness program, parental leave, vacation accrual, and paid sick leave.

Requirements

High school diploma or GED and 2–3 years of customer service experience in a business environment, or an equivalent combination of education and experience.
Strong proficiency in Microsoft Office, particularly Excel and Outlook; proficiency in Outlook, Word, and Excel is required.
Accurate, quick data-entry skills and ability to use a 10-key pad by touch.
Ability to analyze data from multiple sources and systems.
Basic mathematical skills.
Strong written and verbal communication skills for working with various departments and levels of management.
Knowledge of wire transfers and other electronic monetary transfer tools.
Ability to prioritize tasks and work effectively with potentially short deadlines and minimal supervision.
Ability to follow up to obtain information needed to complete tasks.
Strong analytical, critical-thinking, problem-solving, and customer-service skills.
Attention to detail, organizational skills, and proofreading and review skills.
Ability to work well independently and as part of a team.
Flexibility to work any hours the call center is open; shifts may change.
Professional commitment, including attendance, punctuality, focus, good work ethic, teamwork, and contribution.
Ability to travel as needed in an emergency.
Ability to meet the described physical demands, including extended sitting and typing or computer use, occasional walking, bending, reaching, standing, and stooping, and occasional handling of items up to 20 pounds.

Nice To Haves

Experience with AS400, Salesforce, and EDI protocols.
Previous Fintech or ACH experience.

Responsibilities

Complete assigned depository bank reconciliations and cash management responsibilities accurately.
Run and analyze necessary bank reports.
Research outstanding reconciliation items and facilitate adjustments for out-of-balance accounts.
Execute daily, weekly, and monthly transfers and wires through bank websites.
Process electronic files to and from the bank.
Record revenue and cash transaction activity.
Process returned payments daily.
Communicate adjustments to internal and external customers as applicable.
Coordinate with other departments to complete tasks on time.
Respond to management requests for information for internal and external audits.
Post payments received through lockbox, ACH, mobile deposits, credit cards, and physical checks.
Handle large volumes of payments accurately and maintain accurate customer records while meeting deadlines.
Solve problems with a positive and professional demeanor.
Assist with overflow inbound call-center calls, including customer order entry, pickup requests, and general customer inquiries.
Support the Center of Excellence by placing product orders and providing information to customers and the sales force.
Complete other project functions and tasks assigned by management.