Customer Advocate A/R - Bank Reconciliations

Southern Glazer's Wine & Spirits•Tampa, FL

7d•Hybrid

About The Position

Southern Glazer’s is hiring a Customer Advocate A/R - Bank Reconciliations to support payment posting, bank reconciliations, cash management, and project work. The role also supports the Center of Excellence by placing product orders and providing information to customers and the sales force. The Center of Excellence is open from 8:00 a.m. to 11:30 p.m. EST. Employees must be flexible to work any hours the call center is open, and shifts may change. The position is full-time. Training takes place in the office for 60 days. After training, the role is hybrid, with three remote days and two office days each week, subject to business needs. Compensation begins at $18 per hour, increases to $19 per hour after six months, and then increases by $0.50 every six months until reaching $23 per hour; increases are performance-based. The company describes a benefits package that includes medical and prescription drug coverage, dental and vision plans, Flexible Spending Accounts, disability coverage, life insurance, a 401(k), tuition assistance, a wellness program, parental leave, vacation accrual, and paid sick leave. Travel may be required as needed in an emergency.

Requirements

High school diploma or GED and 2–3 years of customer service experience in a business environment, or an equivalent combination of education and experience.
Proficiency in Microsoft Office, particularly Excel and Outlook; proficiency in Outlook, Word, and Excel is required.
Accurate, quick data-entry skills and ability to use a 10-key by touch.
Ability to analyze data from multiple sources and systems.
Basic mathematical skills.
Strong written and verbal communication skills for working with various departments and levels of management.
Knowledge of wire transfers and other electronic monetary transfer tools.
Ability to prioritize tasks and work effectively under potentially short deadlines with minimal supervision.
Ability to follow up to obtain the information needed to complete tasks.
Strong analytical, critical-thinking, problem-solving, and customer-service skills.
Strong attention to detail and organizational skills.
Excellent proofreading and review skills.
Ability to work effectively both on a team and independently.
Flexibility to work any hours the call center is open; shifts may change.
Professional commitment, including attendance, promptness, focus, a good work ethic, teamwork, and contribution.

Nice To Haves

Experience with AS400, Salesforce, and EDI protocols.
Previous Fintech or ACH experience.

Responsibilities

Complete assigned depository bank reconciliations and cash management responsibilities accurately.
Run and analyze necessary bank reports.
Research outstanding bank reconciliation items and facilitate adjustments for out-of-balance items.
Execute daily, weekly, and monthly bank transfers and wires through bank websites.
Process electronic files to and from the bank.
Record revenue and cash transaction activity.
Process returned payments daily.
Communicate adjustments to internal and external customers as applicable.
Work with other departments to complete tasks promptly.
Respond to audit requests from management for internal and external auditors.
Post payments received through lockbox, ACH, mobile deposits, credit cards, and physical checks.
Accurately handle large volumes of payments and maintain accurate customer records within deadline constraints.
Problem-solve with a positive and professional demeanor.
Assist with overflow inbound call center calls, which may include customer order entry, pickup requests, and general customer inquiries.
Perform other project functions and tasks as assigned by management.