Customer Administrator

Electro-Methods Inc•South Windsor, CT

14h•Onsite

About The Position

Electro-Methods, a Stronvar Aerospace company, is seeking a Customer Administrator to support all stages of the contract lifecycle, including quotation, review, execution, and follow-up. This role is critical in ensuring accuracy and alignment with company policies and customer requirements across aerospace OEM and Tier-1 accounts. The Customer Administrator serves as a key liaison between internal teams and external customers, supporting efficient contract execution and delivering a high level of customer service throughout the bid-to-production lifecycle. Success in this role requires strong organizational skills, clear communication, and the ability to proactively identify and resolve issues while maintaining professionalism and confidentiality.

Requirements

Associate’s or Bachelor’s degree in Business Administration, Supply Chain, or a related field required.
Minimum of 2+ years in administrative support or customer-facing roles.
Strong communication and organizational skills.
Basic understanding of purchase orders, contracts, and order processing.
Proficiency in Microsoft Excel and the Microsoft Office Suite.
Ability to manage multiple priorities and meet deadlines.
Problem-solving mindset with strong follow-through.
U.S. Person status required (ITAR environment).

Nice To Haves

Familiarity with ERP/MRP systems is preferred.
Exposure to special processes (NDT, coatings, heat treat, etc.) is a plus.
Experience in aerospace or manufacturing environments is highly valued.
Familiarity with contract terms and order tracking is beneficial.

Responsibilities

Serve as a key commercial interface for assigned customer accounts.
Support the Customer Services Manager in building relationships with customer engineering, supply chain, and program teams.
Assist with ongoing customer communication and coordination.
Respond promptly to customer inquiries and coordinate internally for effective resolution.
Lead or support the end-to-end quotation process.
Ensure technical data is accurately captured and maintained within company systems.
Track quotes, provide status updates, and manage deadlines.
Support new part introductions (NPI) from quote acceptance through production kickoff.
Facilitate alignment between Engineering, Operations, and Customer Services teams.
Participate in kickoff meetings, customer reviews, and internal readiness discussions.
Track project milestones and support customer-facing updates as required.
Gather customer feedback on pricing, lead times, and quality performance.
Partner with Cost and Estimating teams to provide insights on trends and forecasts.
Support the Customer Services Manager with market and customer intelligence.
Participate in SIOP, demand planning, and strategic planning activities as needed.
Manage and track customer-related technical data, including drawings, specifications, and revisions.
Support Customer Administrator II and broader team with commercial and delivery activities.