Customer Account Administrator

Webster and Garner•Clio, MI

3d•Onsite

About The Position

The Customer Account Administrator is responsible for the day-to-day maintenance of customer accounts and associated service paperwork. This role centralizes account-related tasks previously distributed across other positions, ensuring consistent, timely, and accurate handling of customer data and service documentation.

Requirements

Some office or administrative experience preferred.
Strong attention to detail and accuracy in data entry.
Maintain a thorough working knowledge of correct account setup standards, applying consistent judgment to interpret and complete account information received from a wide range of internal and external sources with varying levels of detail and accuracy.
Clear written and verbal communication skills.
Ability to manage repetitive, process-driven tasks with consistency and reliability.

Responsibilities

Open, close, and update customer accounts in Cargas, including contact information, billing details, and customer specific pricing.
Verify accuracy of account data at point of entry and during updates.
Respond to internal requests for account changes in a timely manner.
Communicate with relevant staff to obtain missing or unclear information needed to complete account changes.
Conduct a monthly audit of recurring charges and unresolved balances on accounts pending termination, flagging discrepancies for resolution.
Process service-related forms submitted through the company's electronic forms platform.
Maintain organized, accurate records of processed service paperwork to support audit readiness and regulatory compliance.
Flag incomplete or inconsistent submissions for follow-up.
Follow established procedures for account and paperwork processing.
Identify and communicate recurring issues or inefficiencies in account maintenance workflows.
Maintain confidentiality of customer and company data.
Communicate with sales staff to clarify or correct incomplete or inaccurate account information submitted for processing.
Assist with distribution of mass customer communications, including mailed and emailed letters, notices, and marketing materials.