Customer Accounts Receivable Engagement Representative

Reyes Beverage Group • Manor, TX

7d

About The Position

Position Responsibilities:
Handle inbound customer calls in a professional and courteous manner, addressing inquiries and concerns about accounts receivable balances, billing, and payment options
Take payments over the phone securely and assist customers in understanding their payment options
Educate customers on the benefits of using self-service tools to manage their accounts independently
Provide clear and concise responses to customer concerns about open balances and billing discrepancies
Collaborate with internal departments to resolve any issues related to customer accounts and ensure timely resolution
Track and log customer interactions, payment processing, and resolutions in the company’s CRM system
Other duties as assigned
Required Education and Experience:
High School Diploma/General Education Diploma and 1 to 2 plus years of related experience
Preferred Education and Experience:
Bachelor’s Degree

Requirements

• High School Diploma/General Education Diploma and 1 to 2 plus years of related experience

Nice To Haves

• Bachelor’s Degree

Responsibilities

• Handle inbound customer calls in a professional and courteous manner, addressing inquiries and concerns about accounts receivable balances, billing, and payment options
• Take payments over the phone securely and assist customers in understanding their payment options
• Educate customers on the benefits of using self-service tools to manage their accounts independently
• Provide clear and concise responses to customer concerns about open balances and billing discrepancies
• Collaborate with internal departments to resolve any issues related to customer accounts and ensure timely resolution
• Track and log customer interactions, payment processing, and resolutions in the company’s CRM system
• Other duties as assigned

Benefits

• Medical
• Dental
• Vision coverage
• Paid Time Off
• Retirement Benefits
• complimentary Health Screenings

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED