Customer Accounts & Operations Specialist

Norchem • Alhambra, CA

15h • Onsite

About The Position

We are seeking a highly organized, detail-driven, and proactive Customer Services & Operations Specialist to support our daily operations in a fast-paced environment. This is a dynamic, multi-functional role ideal for a professional who thrives on ownership, works well independently, and has a strong internal drive to execute and follow through. At our core, we value accountability, teamwork, adaptability, and exceptional customer service. This position plays a critical role in ensuring smooth coordination between customer service, order processing, logistics, and internal operations while helping deliver a seamless customer experience. This role offers the opportunity to work closely with sales, production, accounting, logistics, and field service teams in support of customers nationwide and internationally. This role combines customer service, operational coordination, order management, logistics oversight, and office administration in a fast-paced environment. You will be responsible for managing customer interactions, overseeing order flow, coordinating shipments, supporting internal processes, and ensuring administrative operations are executed with accuracy and urgency. The ideal candidate is detail-oriented, self-motivated, resourceful, and confident in making decisions independently while maintaining a high level of organization and follow-through.

Requirements

• 7+ years of experience in office management, customer service, order management, operations support, or related roles
• Prior experience with ERP or accounting systems required
• Strong understanding of order processing, logistics coordination, and customer account support
• Proficiency in Microsoft Office (Excel, Word, Outlook) and Adobe Acrobat
• Excellent organizational, multitasking, and communication skills
• Ability to manage competing priorities independently and with accuracy
• Typing speed of 60+ WPM preferred

Nice To Haves

• Detail-Oriented: You catch errors before they happen and take pride in precision
• Self-Motivated: You take initiative and don't wait for direction to move work forward
• Independent: You perform effectively with minimal supervision while staying accountable
• Driven: You have a strong sense of urgency and consistently follow through
• Organized: You can manage multiple priorities without losing accuracy or focus
• Customer-Focused: You deliver responsive, professional, solutions-oriented service
• Problem Solver: You approach challenges with a "figure it out" mindset

Responsibilities

• Manage customer inquiries, order entry, quotes, and order tracking using ERP software
• Coordinate with production, shipping, accounting, and sales teams to support order fulfillment and customer needs
• Communicate order status, backorders, shipment tracking, and delivery updates to customers and field representatives
• Prepare, track and oversee shipments via common carriers, ie. USPS, UPS, and FedEx
• Process requests for SDS documentation, product literature, and labeling requirements
• Support day-to-day office operations including phones, mail, filing, office supplies, and administrative coordination
• Maintain accurate records, pricing, and documentation
• Deliver professional, responsive, and solutions-oriented customer service
• Perform other related duties as assigned by management

Benefits

• Medical, Dental Vision and Life Insurance ( 94–100% of employee premiums covered on select plans)
• 401(k) pre-tax/ROTH plans with Employer Safe Harbor Match
• PTO and STO
• Federal Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed